Support Trainee
- Applications are considered on a rolling basis
- Chandigarh
- On-site
The Customer Support function comprises more than 230 Basware experts globally. Customer Support provides professional, efficient, and effective technical support to Basware customers/partners in a manner that further enhances customer experience, satisfaction, and loyalty. We work to resolve customer Cases and Incidents to enable our customers to use Basware products and services efficiently and enable them to run their businesses seamlessly.
Team Description:
The 1st line Customer Support team in Chandigarh is part of the global 1st Line Support team and global Customer Support unit. We resolve the technical standardized types of requests or issues reported by customers.
We are now looking for a 1st Line Customer Support Trainee to join our team.
In this role, you will be a part of our fast-growing organization which provides a full range of services to our global customers across multiple industry sectors.
You will work alongside other experienced Basware associates to deliver the best customer experience and at the same time, we will help you to develop your skills and build your career.
Key responsibilities:
- First Point of Contact for customers.
- Provide support, guidance, and resolution for complex incidents and requests via the ticketing system.
- Replicate, investigate and troubleshoot customer technical issues.
- Evaluate, validate and prioritize support inquiries.
- Contribute to the improvement of internal processes and procedures
Work with great people
Skills & Requirements
- Knowledge of OOPS concepts and DBMS (SQL, PL/SQL).
- Knowledge of Basics of Programming Languages is a Plus (ASP, C, VB, .Net, Java).
- Knowledge of Cloud Computing (SAAS Understanding is a Plus).
- Knowledge of S2P (Source to Pay) and P2P (Purchase to Pay) is a plus.
- Excellent written and verbal communication skills (English).
- A positive mindset focused on learning & self-development.
- Strong problem-solving and analytical skills.
- Ability to work collaboratively with global project teams.
- Keen interest to pursue a long-term career in the challenging Information Technology arena.
- Candidates with total work experience of fewer than 12 months will also be considered.
- Available to work in shifts.
Educational qualifications:
- B.E / B.Tech / M.Tech - CSE/IT
- MCA
- For other related streams, 1-2 year diploma in CS is required
Great Place to Work
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We Drive Customer Value
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We Take Ownership
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We Are Bold
About the company
Basware is how finance leaders in global enterprises can finally automate their complex, labor-intensive invoice processes and stay compliant with regulatory change. Our Accounts Payable (AP) automation and invoicing platform helps companies achieve a new level of efficiency – in a matter of months – while reducing errors and risks. We bring a unique combination of true automation, complete coverage, and deeper expertise to make it all just happen for our customers. That’s why the world’s most efficient AP departments at 700+ global customers rely on Basware to handle over 170 million invoices per year.
Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees—we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where:
We Drive Customer Value , We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.
2020Recognized market leader with global operations, 20+ offices worldwide.
2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time
2014-2019Several industry recognitions and product launches
2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions
2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network
2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software
2005Launch of fully integrated Purchase-to-Pay solution suite
2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service
1992Launch of first financial management software
1985Basware founded in Finland
Prateek Arora | Contact Person
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