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Support Trainee

  • Applications are considered on a rolling basis
  • Chandigarh
  • Applications are considered on a rolling basis
  • Chandigarh

The Customer Support function comprises more than 230 Basware experts globally. Customer Support provides professional, efficient, and effective technical support to Basware customers/partners in a manner that further enhances customer experience, satisfaction, and loyalty. We work to resolve customer Cases and Incidents to enable our customers to use Basware products and services efficiently and enable them to run their businesses seamlessly.

Team Description:

The 1st line Customer Support team in Chandigarh is part of the global 1st Line Support team and global Customer Support unit. We resolve the technical standardized types of requests or issues reported by customers.

We are now looking for a 1st Line Customer Support Trainee to join our team.

In this role, you will be a part of our fast-growing organization which provides a full range of services to our global customers across multiple industry sectors.

You will work alongside other experienced Basware associates to deliver the best customer experience and at the same time, we will help you to develop your skills and build your career.

Key responsibilities:

  • First Point of Contact for customers.
  • Provide support, guidance, and resolution for complex incidents and requests via the ticketing system.
  • Replicate, investigate and troubleshoot customer technical issues.
  • Evaluate, validate and prioritize support inquiries.
  • Contribute to the improvement of internal processes and procedures

Work with great people

Hanna Ikonen
Director, Customer Success
"I feel that I can make a difference, drive improvements & take controlled risks, and all this is supported by the company."
Kevin Kamau
Senior Product Manager
"Basware is a global company that values people as a crucial driver for success."
Trang Pham
Senior Specialist, Communications
"I know I can make an impact in hundreds of different ways. Basware is really unique to me – we have the best people and we are the leader in our industry."
Mika Peurala
Solution Architect
"Absolutely the best colleagues and line managers in the world!"
Jaakko Jutila
VP, Customer Support
"At Basware you have the freedom to identify and start different development activities across the organization without getting approvals from above."
Namrata Checker
Team Lead, Campaign Marketing
"What I love most about my job is the people that I work with, the freedom of putting forward my ideas, thoughts and feedback but also the freedom of creating the way of working that works best for me."
Siddhartha Bhatia
Senior Cloud Developer
"I am honored to have worked with the leaders of tomorrow. The organization is absolutely people centric with its prime focus always on employee engagement, loyalty and satisfaction."

Skills & Requirements

  • Knowledge of OOPS concepts and DBMS (SQL, PL/SQL).
  • Knowledge of Basics of Programming Languages is a Plus (ASP, C, VB, .Net, Java).
  • Knowledge of Cloud Computing (SAAS Understanding is a Plus).
  • Knowledge of S2P (Source to Pay) and P2P (Purchase to Pay) is a plus.
  • Excellent written and verbal communication skills (English).
  • A positive mindset focused on learning & self-development.
  • Strong problem-solving and analytical skills.
  • Ability to work collaboratively with global project teams.
  • Keen interest to pursue a long-term career in the challenging Information Technology arena.
  • Candidates with total work experience of fewer than 12 months will also be considered.
  • Available to work in shifts.

Educational qualifications:

  • B.E / B.Tech / M.Tech - CSE/IT
  • MCA
  • For other related streams, 1-2 year diploma in CS is required

Great Place to Work

  • We embrace a growth mindset.

  • We empower through accountability.

  • We dare to try.

  • We value every individual.

About the company

Basware is the global leader in providing networked purchase-to-pay solutions and innovative financing services. Basware’s commerce and financing network connects businesses in over 100 countries and territories around the globe. As the largest open business network in the world, Basware provides scale and reach for organizations of all sizes, enabling them to grow their business and unlock value across their operations by simplifying and streamlining financial processes. Small and large companies around the world achieve significant cost savings, more flexible payment terms, greater efficiencies and closer relationships with their suppliers.

Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the purchase-to-pay industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world class solutions and services to hundreds of companies worldwide. A critical part of our culture is the high amount of trust we put into our employees—we want you to make a difference. So, we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where our employees strive for excellence, put our customers first, lead the way, and inspire one another to build a winning team.

2020Recognized market leader with global operations, 20+ offices worldwide.

2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time

2014-2019Several industry recognitions and product launches

2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions

2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network

2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software

2005Launch of fully integrated Purchase-to-Pay solution suite

2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service

1992Launch of first financial management software

1985Basware founded in Finland


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