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Team Lead of Consulting and Support, InvoiceReady

  • Application Deadline: May 14, 2021
  • Tampere +1 more
  • Application Deadline: May 14, 2021
  • Tampere +1 more

InvoiceReady is focused on serving Small and Medium Businesses (SMBs). It has a large and loyal customer base and attractive opportunity to further grow the business. InvoiceReady is a separate business unit within Basware which enables it to operate in an agile manner while leveraging the benefits and synergies of being part of large and recognized global Procure-to-Pay (P2P) leader. It’s an exciting opportunity to join a collaborative, entrepreneurial and highly experienced team and meaningfully contribute to growing the business.

We are looking for a Customer Services Manager to lead InvoiceReady Consulting and Support teams. The team consists of solution consultants and support consultants who service InvoiceReady customers globally.
Ideal candidate will have a strong background of working with customers, leading people and is experienced in solution consulting. You can build lasting relationship with customers.

You enjoy working with various external and internal stakeholders and dealing with the day to day challenges of a Customer Services organization. You have a high motivation to ensure customer success and to drive continuous improvement in cooperation with our customers, your team and entire InvoiceReady business unit.

In this role you will report to the VP of InvoiceReady business.

As a Manager of Customer Services, you are responsible for:

  • Solution delivery, support and customer satisfaction of over 450 InvoiceReady customers globally
  • Ensure appropriate resourcing as well as manage the team’s workload and profitability
  • Competence development, coaching and performance management of the team members
  • Drive adoption, retention and expansion of the solution among InvoiceReady customer base
  • Engage with customers to build strong relationships
  • Work with Account Managers and Partner Sales to support on sales opportunities and development of the relationships
  • Harmonize, document, and further develop InvoiceReady implementation practices
  • Cooperate with internal stakeholders such as other delivery units in Basware, R&D, and Product Management to assure timely and high quality project deliveries
  • Work in international projects and global deployments in a multicultural atmosphere

Work with great people

Hanna Ikonen
Team Leader, Customer Services
"I feel that I can make a difference, drive improvements & take controlled risks, and all this is supported by the company."
Sam Bradner
Senior Content Designer
"Best part of my job is flexibility and variability. I don´t really have a typical day, and I like that!"
Kevin Kamau
Product Manager
"Basware is a global company that values people as a crucial driver for success."
Trang Pham
Communications Specialist
"I know I can make an impact in hundreds of different ways. Basware is really unique to me – we have the best people and we are the leader in our industry."
Mika Peurala
Solution Architect
"Absolutely the best colleagues and line managers in the world!"
Jaakko Jutila
Director, Customer Service
"At Basware you have the freedom to identify and start different development activities across the organization without getting approvals from above."

Skills & Requirements

Ideally you possess the following skills or experience:

  • People & business management experience
  • 5+ years customer relationship management experience

  • Prior background in solution delivery/consulting is an advantage

  • Strong planning and organizational skills. Proven ability to execute on development projects

  • Familiar with business processes related accounts payable and procurement

  • Broad experience in a customer facing, service-oriented role within an ICT environment

  • Experience in continuous business improvement and value creation for the customer, through driving and optimizing the adoption

  • Self-motivated team player with a proactive mindset

  • Committed to meeting objectives, results driven

  • Fluent written and spoken communication skills in Finnish and in English

Great Place to Work

  • Continuous learning and development

  • Great colleagues and teamwork

  • Flexibility and autonomy

  • Innovation and cutting edge technologies

  • Making the world greener

  • Global & diverse culture with a Nordic twist

About the company

Basware is the global leader in providing networked purchase-to-pay solutions and innovative financing services. Basware’s commerce and financing network connects businesses in over 100 countries and territories around the globe. As the largest open business network in the world, Basware provides scale and reach for organizations of all sizes, enabling them to grow their business and unlock value across their operations by simplifying and streamlining financial processes. Small and large companies around the world achieve significant cost savings, more flexible payment terms, greater efficiencies and closer relationships with their suppliers.

Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the purchase-to-pay industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world class solutions and services to hundreds of companies worldwide. A critical part of our culture is the high amount of trust we put into our employees—we want you to make a difference. So, we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where our employees strive for excellence, put our customers first, lead the way, and inspire one another to build a winning team.

2020Recognized market leader with global operations, 20+ offices worldwide.

2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time

2014-2019Several industry recognitions and product launches

2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions

2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network

2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software

2005Launch of fully integrated Purchase-to-Pay solution suite

2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service

1992Launch of first financial management software

1985Basware founded in Finland

Regina Duzanskaja | Contact Person

I'm interested

Tampere +1 more
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