Partner Integration Manager

Job Description

About the role

In the role as Customer Implementation Manager, you will make sure that our bank and brand partners successfully integrate with the Baase platform. We are looking for a person with 3-5 years’ experience in integrations and technical support preferably within sales finance and fintech and IT project management/project coordination.

As the Customer Implementation Manager at Baase you will be dedicated to interact directly with our banks and brands to ensure a great experience focusing on customer integrations together with experienced IT technicians and partner relationship managers.

• Develop and execute project plans for integration with Baase bank and brand partners together with the partners and Baase IT
• Work with Baase IT to resolve implementation issues, workflow issues, etc.

• Serve with technical integration support over email and in customer meetings

• Plan and execute project kick-off and status meetings with partners

• Progress reporting to Baase COO and to partners

• Track open issues and actively seek partner resolutions

• Plan and perform partner training

• Requirements and issues gathering from partners and follow up with Baase IT

• May participate in new platform releases and integration development activities

Who are you?

It is not important to us whether you have the certification within PMI, Prince II or similar, but that you get your energy from great deliveries. You are customer focused and find it exciting to work in the interface between developers, customers, and different stakeholders. You stay calm in stressful situations; you are an excellent communicator and loves customer interaction. If you are a positive person who enjoys handling many things at the same time, we think you would be a good fit with Baase. You are curious to try out new things and like change. We support new initiatives and if you are a team player, you will fit in. You should like to communicate and to share your knowledge with the other team members.

The most important thing is what you can do, not why you can do it. Some of our best people have learned everything themselves, so do not let that stop you. Enthusiasm and initiative can be just as important as an impressive education. We believe in growth and learning opportunities, at Baase you will have the opportunity to grow within a high potential start-up.

Last but not least, you need to have a strong interest in what we do and find financial services exciting.