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Implementation Manager - Social Analytics Division
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Industry

Media Intelligence

Category

Sales & Business Development

Experience

Entry level

Applications are considered on a rolling basis

Location: London

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Contact Person
Sarah Shoemaker

Job Description

What You’ll Do

The Implementation Manager will be the first point of contact for new clients after subscribing to Meltwater’s services. The individual will work directly with Meltwater clients delivering implementation, consulting, and execution of services with an emphasis on training clients on the Meltwater platform.
They will be tasked with driving user adoption and setting proper expectations for clients across EMEA within the first 60 days of the subscription.
The individual should have experience working in client account management or client facing roles. Also, have a strong understanding in new media/social media, be a team player, and excited to learn about a variety of industries. Must be able to multitask, and be self-motivated.

Responsibilities

- Lead and Manage client implementations
- Become an expert user with all Meltwater offerings
- Assist in configuration and setup of the application based on products purchased and the implementation plan
- Build complex Boolean logic searches
- Deliver and facilitate online and in-person training
- Coordinate and prioritize project tasks, manage timelines, maintain project plans
- Effectively communicate project status and deliverables with internal and external teams to ensure project success
- Manage multiple client projects at one time
- Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication
- Track milestones in CRM tool and document client interactions and learnings

Skills & Requirements

What You’ll Bring

  • 1-2 years experience in a B2B client-facing role, ideally within the Social Media Marketing or SaaS space
  • Strong executive presence with excellent verbal and written communication skills
  • Must be fluent in English, bonus points for Spanish or Portuguese proficiency
  • Team player mentality with the ability to work independently
  • Well rounded with varied interests, background, and proven leadership experience
  • Coachable, self-motivated, curious, and resilient
  • Excellent organizational skills including prioritization, scheduling, and time management
  • Completed university degree with evidence of high achievement in academics and extracurriculars
  • Presentation Skills: Provide on-line meetings to orientate a new client, present applicable functionality to achieve client’s objectives, perform training, and collaborate with clients to address concerns
  • Experience writing complex boolean queries

What We Will Give You

  • Comprehensive benefits
  • Collaborative, transparent, and fun-loving company culture
  • Accelerated professional development and mentorship programs with clear paths for professional growth

What to Know?

  • At this time, all Meltwater employees are remote. This role will be started and onboarded remotely.
  • Compensation is base pay + quarterly deliverable achievement bonuses. OTE is ~ £54,000 annually.
  • Interview Process: Phone Interview, Interview with Reporting Manager, Interview with VP of Client Services
About the company

Why Meltwater?

Meltwater has gone from humble beginnings in Oslo, Norway in 2001 to the global leader in media intelligence with 30,000 global clients today. We provide solutions to help modern PR, communication, and marketing professionals better understand their current media landscape, both in the news & social media.

For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.

Meltwater employees embody the work-hard, play-hard spirit through our 3 core values- Moro (fun), Enere (number one) and Respect (Respect). These founding principles stem from our Norwegian roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that focus on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.

At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations. We only promote our sales leadership team from within the company, and our goal is to facilitate your long-term professional growth.

Our work is fun, challenging and rewarding, and we’re looking for driven individuals, passionate about learning business by doing it.

Equal Opportunity

Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.

On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.

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