Products, R&D and Production business function is responsible for ensuring that Basware continues to provide its customers with industry leading SaaS solutions to simplify operations and spend smarter. This global function creates and executes the product strategy, new product innovations, roadmap, design, product development and product launches for Basware’s global product portfolio. Together with other Basware units, Products, R&D and Production ensures that our customers can successfully meet their business objectives through cooperating with Basware and using our product and service portfolio.
Senior Cloud Operations Engineer will manage mission critical processes that ensure the integrity of the service, such as Change Management, Uptime Reporting, Supplier Management activities. They will also actively drive and coordinate the development of new processes, and support Production engineers. This member will be the go-to-person for managing significant service events such as outages, security incidents, releases, audits where technical domain knowledge and overall customer facing experience, and strong communications skills are required. Senior Cloud Operation Engineer is involved in trainings, coaching and guidance for the other junior engineers. Should be able to coordinate other engineers, having a lead role in case of some particular or critical operations cases (customer migrations, outages, etc), in case of important changes in the Operation tools or in case of new services (where new processes are needed)
Our cloud applications are hosted on top of AWS Public Cloud and are used by our clients all around the world. We develop our applications by using technologies like Angular, TypeScript, .NET, Python, Java and RabbitMQ. We use following state-of-the-art tools to develop and deliver our applications into production: Git, Stash, Jira, Confluence, Jenkins, Robot Framework, Selenium, and Docker. We also follow modern DevOps culture in everyday work we do and utilize DevOps practices like continuous integration and continuous delivery in building our Microservice based applications.
What we are expecting from you
Experience 7 plus years.
Experience being part of release teams in a service-based organization.
Experience working on monthly release cycles with proven ability to work under time critical production outages.
Experience handling production platform servers, change management process, Root-cause Analysis.
Experience troubleshooting complex platform and infrastructure issues.
Experience driving investigations in time critical situations such as production service outages.
Proven analytical and investigative skills.
Self-sufficient, with a pro-active attitude, and ability to prioritize and manage workload effectively.
Proficient English language skills
Experiencing in mentoring other team members in processes and technical knowledge development.
Inclination towards problem solving and quality improvements through corrective actions and fixes.
Strong acumen in time critical pressure situations like escalation tickets, and service outages.
Experience working in ITIL processes
Experience working with and coordinating cross functional teams operating across different regions and time zones.
Good team player
Continuous learning and development
Great colleagues and teamwork
Flexibility and autonomy
Innovation and cutting edge technologies
Making the world greener
Global & diverse culture with a Nordic twist
Basware is the global leader in providing networked purchase-to-pay solutions and innovative financing services. Basware’s commerce and financing network connects businesses in over 100 countries and territories around the globe. As the largest open business network in the world, Basware provides scale and reach for organizations of all sizes, enabling them to grow their business and unlock value across their operations by simplifying and streamlining financial processes. Small and large companies around the world achieve significant cost savings, more flexible payment terms, greater efficiencies and closer relationships with their suppliers.
Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the purchase-to-pay industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world class solutions and services to hundreds of companies worldwide. A critical part of our culture is the high amount of trust we put into our employees—we want you to make a difference. So, we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where our employees strive for excellence, put our customers first, lead the way, and inspire one another to build a winning team.
2020Recognized market leader with global operations, 20+ offices worldwide.
2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time
2014-2019Several industry recognitions and product launches
2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions
2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network
2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software
2005Launch of fully integrated Purchase-to-Pay solution suite
2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service
1992Launch of first financial management software
1985Basware founded in Finland