Products, R&D and Production business function is responsible for ensuring that Basware continues to provide its customers with industry leading SaaS solutions to simplify operations and spend smarter. This global function creates and executes the product strategy, new product innovations, roadmap, design, product development and product launches for Basware’s global product portfolio. Together with other Basware units, Products, R&D and Production ensures that our customers can successfully meet their business objectives through cooperating with Basware and using our product and service portfolio.
Senior Cloud Operations Engineer will manage mission critical processes that ensure the integrity of the service, such as Problem Management, Availability Management and Change Management according to the defined internal ITIL adhering process framework.
They will also actively drive and coordinate the development of new processes and coordinate Service Quality Improvements
This member will be the go-to-person for managing significant service events such as outages, security incidents, releases, audits where technical domain knowledge and overall customer facing experience and strong communications skills are required.
Trainings, coaching and guidance for the other junior engineers. Should be able to coordinate with other engineers taking a lead role in case of critical operations cases such as outages, handling problem investigations, production service changes and development of new processes.
You will be required to coordinate with diffrent stakeholers from other internal business functions for inputs, Root-cause analysis, troubleshooting issues and follow-ups.
Incident Management tools – ServiceNow
Project Management tools – Jira
Documentation tools – Confluence
Monitoring tools – Splunk, Dynatrace, Nagios
Cloud Platform – Basic understanding of Amazon Web Services
Operating systems – Windows Server, Linux/Unix
Database – Oracle, MS SQL
Experience in handling production servers, Root-cause Analysis, Problem and Incident Management.
Experience in troubleshooting complex platform and infrastructure issues
Experience in driving investigations in time critical situations such as production service outages.
Quality rewiew tasks – for the implementations of new customers in Basware systems, before being moved to productive mode.
Proven analytical and investigative skills
Self-sufficient, with a pro-active attitude and ability to prioritize and manage workload effectively
Proficient English language skills
Inclination towards problem solving and quality improvements by identifying scalable and robust corrective and preventative actions, fixes.
Experience working in ITIL practices
Experience working with and coordinating cross functional teams operating across different regions and time zones.
Good team player
Good-to-have competencies and experience:
Automation Skills using Powershell, Python etc
NoSQL database MongoDB
ITIL Foundation certification
Education: Bachelor's/Master’s degree in a Technology field.
Experience: 6 to 8 years of experience in production support and IT management.
We embrace a growth mindset.
We empower through accountability.
We dare to try.
We value every individual.
Basware is the global leader in providing networked purchase-to-pay solutions and innovative financing services. Basware’s commerce and financing network connects businesses in over 100 countries and territories around the globe. As the largest open business network in the world, Basware provides scale and reach for organizations of all sizes, enabling them to grow their business and unlock value across their operations by simplifying and streamlining financial processes. Small and large companies around the world achieve significant cost savings, more flexible payment terms, greater efficiencies and closer relationships with their suppliers.
Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the purchase-to-pay industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world class solutions and services to hundreds of companies worldwide. A critical part of our culture is the high amount of trust we put into our employees—we want you to make a difference. So, we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where our employees strive for excellence, put our customers first, lead the way, and inspire one another to build a winning team.
2020Recognized market leader with global operations, 20+ offices worldwide.
2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time
2014-2019Several industry recognitions and product launches
2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions
2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network
2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software
2005Launch of fully integrated Purchase-to-Pay solution suite
2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service
1992Launch of first financial management software
1985Basware founded in Finland