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Customer Success Product Specialist
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Industry

Media Intelligence

Category

Sales & Business Development

Experience

Experienced

Location: Washington +4 more

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Contact Person
Carol Ann Funkhouser

Job Description

What You’ll Do

In this role, you will be working with our Top Tier Customers on the East Coast, consulting and advising them, as well as the Key Accounts team on best practices using Meltwater social media suite.

You will also collaborate closely with our Social division product specialist team, ensuring that you will have the best and most up to date knowledge of Meltwaters social suite. You will be a subject matter expert on all things social, digital, & marketing analytics. You’re a collaborator and sales accelerator, working alongside our Key account managers stewarding customer relationships while providing strategic counsel on industry best practices, product use cases, competitive positioning, and thought leadership for all things social.

What You'll Do

  • Act as a resource for Key Account managers to provide strategic direction, including guidance on relevant social media and digital strategy.

  • Assist in the development of compelling proposals, presentations, and pitches for client meetings leveraging your industry and product knowledge.

  • Clearly articulate Meltwater Social’s value proposition and value drivers, centered on the business problems we solve for our customers, to decision-makers.

  • Collaborate closely with a cross-functional team across Client Acquisition, Client Success, Growth Executives, Product Specialists, Implementation, Professional Services, and Engineering.

  • Represent Meltwater Social at industry and customer events.

  • Stay knowledgeable and attuned to the ever-changing social and digital marketing and marketing technology space.

Skills & Requirements

What You’ll Bring

  • Bachelor's degree with strong academic results

  • 2+ years of experience in digital marketing, social media marketing, marketing analytics technology, PR analytics technology, or some combination

  • Outstanding communication and presentation skills across the board

  • Creativity and enthusiasm with customer-facing presentations

  • Experience working with, selling into, and building long-term relationships with an existing customer base

  • Proven skills in working with technology and SaaS offerings, with a curiosity to continuously learn and grow professionally

  • Strong organizational and solution-driven skills

  • Excellent collaboration and internal team-building skills

  • Diligent, disciplined, & accountable – comfortable in performing at a high-level in a dynamic and deadline-driven environment

What We Will Give You

  • Competitive compensation
  • Comprehensive time off & generous leave policies
  • Excellent medical, dental, and vision options
  • 401(k) matching, life insurance, commuter benefits, and parental leave plans
  • Collaborative, transparent and fun loving office culture
  • Accelerated professional development and growth programs

What to Send Our Way & What’s Next?

  • Interview Process: Initial Phone Interview, Call with Hiring Manager, Final Interview & Mock Exercise
  • Compensation: On Target Earnings for first year ~$140,000
  • Start date: Early April 2021

This Role will be onboarded & started remotely. All Meltwater roles are currently remote due to COVID restrictions.

About the company

Why Meltwater?

Meltwater has gone from humble beginnings in Oslo, Norway in 2001 to the global leader in media intelligence with 30,000 global clients today. We provide solutions to help modern PR, communication, and marketing professionals better understand their current media landscape, both in the news & social media.

For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.

Meltwater employees embody the work-hard, play-hard spirit through our 3 core values- Moro (fun), Enere (number one) and Respect (Respect). These founding principles stem from our Norweigan roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that focus on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.

At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations. We only promote our sales leadership team from within the company, and our goal is to facilitate your long-term professional growth.

Our work is fun, challenging and rewarding, and we’re looking for driven individuals, passionate about learning business by doing it.

Equal Opportunity

Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.

The “EEO is the Law” poster is available at: http://bit.ly/2KBm9Ei

And “EEO is the Law Supplement” poster is available at: http://bit.ly/2Kmxnxd

On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.

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