Oh oh! Awesome! {$ msg.text $} ({$ msg.count $})
Bilingual Product Specialist, Social Media Division (English & Spanish)
I'm interested


Media Intelligence


Sales & Business Development


Entry level

Applications are considered on a rolling basis

Location: Miami

Visit website

Contact Person
Sarah Shoemaker

Job Description

Working as part of the Social Division and reporting to the Head of Product Specialists, the Product Specialist is Meltwater's subject matter expert on all things social, digital, & marketing analytics. You’re a collaborator and sales accelerator, working with our top performers in Client Acquisition, Client Success, and Marketing. The Product Specialist collaborates closely with our Growth Executives and Account Executives steward customer relationships while providing strategic counsel on industry best practices, product use cases, competitive positioning, and thought leadership for all things social.

Job Responsibilities

  • Act as a resource for Growth Executives and Sales Executives to provide strategic direction, including guidance on relevant social media and digital strategy.
  • Support Growth Executives with a solution-oriented approach to upsell the Meltwater Social suite of products to the existing customer base.
  • Assist in the development of compelling proposals, presentations, and pitches for client meetings leveraging your industry and product knowledge.
  • Clearly articulate Meltwater Social’s value proposition and value drivers, centered on the business problems we solve for our customers, to decision-makers.
  • Collaborate closely with a cross-functional team across Client Acquisition, Client Success, Growth Executives, Product Specialists, Implementation, Marketing, and Engineering.
  • Represent Meltwater Social at industry and customer events.
  • Stay knowledgeable and attuned to the ever-changing social and digital marketing and marketing technology space.

Important Details:

Interview Process: Initial Phone Interview, Call with Hiring Manager, Final Interview & Mock Exercise

Target Start Date: Early April

Compensation Package: A base salary range of $48,000 - $60,000, an On Target Earnings range of $66,000 - $83,000.

Comprehensive benefits package: including full health & medical insurance, vision, dental, optometry, 401k (and matching), FSA plans, paid time off, paid holidays, paid maternity & paternity leave, wellness programs, and more!

This Role will be onboarded & started remotely

Skills & Requirements
  • Bachelor's degree with strong academic results
  • Experience in digital marketing, social media marketing, marketing analytics technology, PR analytics technology, or some combination
  • Outstanding communication and presentation skills in both English and Spanish (must be fluent in both)
  • Creativity and enthusiasm with customer-facing presentations
  • Experience working with, selling into, and building long-term relationships with an existing customer base
  • Proven skills in working with technology and SaaS offerings, with a curiosity to continuously learn and grow professionally
  • Strong organizational and solution-driven skills
  • Excellent collaboration and internal team-building skills
  • Diligent, disciplined, & accountable – comfortable in performing at a high-level in a dynamic and deadline-driven environment
  • Bonus points for fluency in Portuguese!
About the company

Why Meltwater?

Meltwater has gone from humble beginnings in Oslo, Norway in 2001 to the global leader in media intelligence with 30,000 global clients today. We provide solutions to help modern PR, communication, and marketing professionals better understand their current media landscape, both in the news & social media.

For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.

Meltwater employees embody the work-hard, play-hard spirit through our 3 core values- Moro (fun), Enere (number one) and Respect (Respect). These founding principles stem from our Norweigan roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that focus on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.

At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations. We only promote our sales leadership team from within the company, and our goal is to facilitate your long-term professional growth.

Our work is fun, challenging and rewarding, and we’re looking for driven individuals, passionate about learning business by doing it.

Equal Opportunity

Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.

On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.

I'm interested