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Senior Service Designer / London

  • London
  • London

Senior Service Designer

You are an experienced design practitioner with 4+ years of experience in Service Design. You thrive in an environment where you work closely with the client and confidently own parts of a whole design project. You have the passion and skills to utilize customer and business insights to create better experiences using the methods of design with a human centric approach? You act as an ambassador of our company culture and get inspired by people around you. You are a true believer of “better CX creating better business”.

In order to master in this role, you have:

  • 4+ years of practical service design experience or other relevant experience. Your educational/professional background could be in design, business, technology or perhaps sociology.
  • The ambition to push the boundaries of traditional design and want to work in multidisciplinary teams merging analytical thinking and creative skills to create business impact
  • Good understanding of user-centric design methods and user research in addition to skills / understanding of the following; facilitation, visualisation, ideation, concept creation, iterative prototyping, UX/UI design
  • Strong in creating new solutions that supports the objectives of client companies and can inspire and guide clients to improve their capabilities & services
  • Can plan and execute the full design process independently, in complex projects with the help of the lead
  • Ability to work with complex issues and rescope the project when needed

  • Ability to run systemic level SD projects

  • Great presentation and facilitation skills, you are comfortable with presenting to and managing various stakeholders in projects

  • Ability to balance user needs with business requirements
  • Ability to inspire and teach others about service design approach
  • The ability to utilize specific design tools and creative softwares such as illustrator, Photoshop, InDesign, Miro.
  • Knowledge of others such as Premeiere, After Effects, InVision, Figma is a bonus.
  • Good analytical and creative skills
  • Structured and organized approach to work
  • A genuine interest for constant personal development
  • Fluent English skills
  • Passion to work in a creatively driven agency environment

On a regular day at Hellon, you:

  • Manage design projects with needed support (e.g. lead designer) in given scope and budget
  • Mentor more junior designers
  • Create solutions that bring value and impact for the customer and their business needs
  • Facilitate meetings, working sessions and workshops
  • Support sales efforts and identify new opportunities within existing customers
  • Participate in creating responses to our clients problems and work closely with the wider team to deliver them
  • Develop close relationships with customers and other key stakeholders
  • Seek for information regarding the newest trends, frameworks and research regarding service design and explore new ways to solve problems
  • Actively develop own capabilities and networks
  • Work from home or the office (even after the pandemic)
  • Plan your own days with flexible working hours
  • Have fun and enjoy working with your Hellon team

What we can promise you:
In return we welcome you to our ambitionary team of supertalents where we do not put barriers to our imagination and we are brave enough to go beyond the logical and traditional thinking. We promise you a journey full of learning experiences and the ability to grow into what you see as the best version of you. We are not just colleagues but a family. We have fun together and celebrate success – big or small.

About the company

We at Hellon have been creating unique and successful customer experiences since 2009. Helping organizations transform towards customer centricity is our passion. We do this by improving the employee experience and culture.

Our award winning work reflects the Hellon drive and values: We are contemporary, pushing the boundaries of customer experience development. We are professional with strong academic background and fact based design. We are result oriented and resilient, constantly working towards the maximum impact. We do this all with a human touch.


Karoliina Lehtonen | Contact Person

I'm interested