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Team Leader Customer Service - Norwegian/Danish

  • Applications are considered on a rolling basis
  • Sveavägen 163, Stockholm, Sweden
  • Applications are considered on a rolling basis
  • Sveavägen 163, Stockholm, Sweden

We are looking for a driven and independent person, who loves to interact with people, to become our next Team Leader for Customer Service! If you are service minded and love sports fashion, this is the job for you!

As a Team Leader, you will be responsible for our Customer Service team and leading us to customer service excellence. You will be managing the daily routines and setting goals for the team in order to ensure a smooth and high-end experience for all of ICANIWILL's customers.

Since we are growing, we need to expand our team with extra focus on our Nordic market, which means you will be focusing on our Norwegian or Danish customers. As a manager you will focus both on high level tasks as well as the nitty-gritty. Tasks will include customer care through e-mail and phone and also communicating with our ambassadors, influencers and many more. This role also includes some assisting with translations for the e-commerce department. You will be working closely with the e-commerce colleagues.

Work with great people

Team atmosphere
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"The team atmosphere at the office is really something else. Everybody strives forward and is dedicated to what they do, working in such an environment is very inspiring."
Engagement
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"The high level of accuracy and the engagement from my colleagues makes this the perfect workplace to keep developing. At ICIW people are not afraid to challenge themselves and think outside the box."
Family
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"Even though ICANIWILL has grown exceptionally the last few years, there is still an atmosphere of a small company; friendly, welcoming and family oriented."
Common goals
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"Being able to work around people who share the same goals and visions as myself is awesome. We don’t only work together but have a lot of fun together too."

Skills & Requirements

RESPONSIBILITIES INCLUDE:

  • Coach and lead your team towards goals and KPI:s
  • Communication with ICANIWILLs customers mainly through email.
  • Focus on our Danish or Norwegian customers and market.
  • Manage and solve our customer requests and questions.
  • Have close communication with other departments at the office and the warehouse.
  • Some assisting with translations for the e-commerce department.
  • Most important: Deliver a great experience for our customers, no matter what.

WE BELIEVE THAT YOU:

  • Are fluent in Danish or Norwegian.
  • Are fluent in English. Also fluent in Swedish or other languages is a great plus.
  • Have experience in leadership
  • Have experience in e-commerce and customer service
  • Are service minded and like problem solving!
  • Are social, outgoing and love working in teams.
  • Like to work towards goals.
  • Are structured, have a “nothing-is-impossible-mindset”, are thorough and most important love working towards goals.
  • A background and a solid interest in the sport/fitness/lifestyle industry is a great plus.

We are looking for a “happy-spirit-person” who understands the importance of teamwork. You will be in our first line of impression towards our so important customers!


WHAT WE OFFER

We offer an opportunity to build something great together. ICIW is in an extreme growth phase and is strengthening the team to take the company worldwide, one step at a time. We offer a great work place, where you will have the opportunity to make a difference, go your own way and build something cool!

Give us a call, send us an email, or stalk us on social media. We would love to talk to you and tell you more! Maybe we are your new colleagues.

This is a full time position, interviews are held continuously. This position is located in Stockholm, remote solutions can be discussed.

About the company

We are a fast growing, online based sports fashion company creating innovative and functional sportswear for men and women. We work in an inspiring, fast-paced environment where new ideas and personal development is valued highly. At ICANIWILL we believe that an environment with both challenges and support from others is the key to success. Therefore, we take great pride in our company culture and make sure to both work hard together and have a lot of fun along the way.

Are you passionate about e-com and marketing? Or maybe social media is your thing? Then this could be your dream workplace! At ICANIWILL we don’t just work together today, we create a more active tomorrow.

Wanna be a part of the family? Check out our job openings today!


Alexander Ruckemann | Contact Person

I'm interested
ICANIWILL

Sveavägen 163, Stockholm, Sweden
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