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SIAM ServiceNow ITBM Consultant
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Computer/IT Services


IT & Infrastructure



Location: Brussels

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Sevket ozcan

Job Description

Due to significant growth from ever-increasing client demands, we are looking for a ServiceNow ITBM Consultant to reinforce our Service Integration & Management (SIAM) Chapter. As ServiceNow ITBM Consultant, you will be part of the SIAM Chapter within Capgemini’s Cloud & Edge consulting practice that is primarily responsible for providing Service Integration solutions. The team provides a variety of client services, which range from initial strategic advice right through to project delivery & implementation.

Your challenges as a ServiceNow ITBM Consultant

Our ServiceNow ITBM Consultants play a key role in achieving success for our business and customers. You will help customers with designing the best flow experiences on the ServiceNow platform. You create, safeguard and propagate new solutions and best practices. You also take part in the pre-sales process, during which you build solid relationships with our customers. Within our organization, you will act as the go-to person for questions about the ServiceNow platform. Because you know the platform and its applications inside out.

In this role you can expect to:

  • Work closely with customers to research, design, develop and deliver innovative ServiceNow solutions to improve their business processes
  • Be involved in the full project lifecycle from Pre-Sales through to Go-Live
  • Lead the ITBM requirement gathering process to understand business needs and translate these into technical requirements
  • Make recommendations for effective and cost-efficient workflows
  • Be responsible for the overall design of the application and enable innovative solutions to drive process automation across IT Services on the ServiceNow platform
  • Drive design workshops with both in- and external stakeholders to improve the adoption of the ServiceNow platform and user experience
  • Prepare prototypes in our ServiceNow demo instances and run demo sessions with our proposed ServiceNow solutions
  • Support with Pre-Sales activities and responding to RFP’s and RFI’s

What you bring to us

You have several years of experience working with ServiceNow ITBM. Your knowledge and experience will give you more than enough foundation to be confident in fulfilling your assignments. To achieve this, you bring the following:

  • You have a bachelor’s or master’s degree in Computer Science, Information Technology, or a related field
  • Fluent in English and French &/or Dutch
  • Scripting, integrations, platform configuration, design, Service Portal customization, and deployment
  • Experience developing and customizing core ITBM applications such as Ideation, Demand, PPM, Resource Management

ServiceNow Certifications:

  • ServiceNow CSA (Certified System Administrator) certification and at least 1 CIS-ITBM (CIS-PPM or CIS-APM) certification

Technical Skills:

  • 2+ years of experience designing, configuring, testing, implementing and/or maintaining ServiceNow ITBM applications and accompanying integrations
  • Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules
  • Experience with platform implementation, migration and/or upgrade projects


  • A unique environment for your personal development
  • A career where high performance is rewarded and where freedom, industrialization, innovation and trust are in the spotlight
  • Wide range of training and development opportunities
  • A competitive salary package
About the company

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.

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