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Client Support Representative, Japanese and English
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Media Intelligence


Customer Service


Entry level

Applications are considered on a rolling basis

Location: Shanghai

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Contact Person
Jessie Qin

Job Description

About us

Founded in 2001, headquartered in San Francisco, Meltwater is the global leading AI-powered media monitoring, social listening & PR Analytics software. Our mission is to help companies make better and more informed decisions. With over 2000 employees and 55 offices globally, we help over 30,000 companies to stay on top of billions of online conversations, extract valuable data, and consult our clients to transform their businesses in this new digital reality. Learn more on: https://www.meltwater.com/ https://outsideinsight.com/

We have won several Top Employer awards worldwide and most recently been accredited as “Asia's Best Multinational Workplaces 2018”, “Best Companies to Work For in Hong Kong 2018”, “Best Companies to Work For in Greater China 2018” by Great Place to Work™. We are proud to be a great place for exceptional talents to thrive and grow.a

We also operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of entrepreneurs. Follow us now on Linkedin @ meltwater-group or wechat @ Meltwatergc

Our Culture

Our culture is based on a fundamental belief in people and the potential they possess.

  • We create a fun, ambitious, collaborative and international working environment where everyone is driven by a growth mindset

  • We are proud of our entrepreneurial spirit - we organically built our business by developing our own leadership and nurturing talent

  • We celebrate our victories but don’t rest on old laurels —whether in reaching personal goals or corporate milestones.

Check out our career site to learn more - https://www.meltwatercncareer.com

Meet with the team

Meltwater is looking for individuals like you to join our Asia Pacific Support team based in our Shanghai office. With Meltwater’s culture and dynamic environment, this is the perfect opportunity to develop your communication and consulting skills while working for a fast-paced company that focuses on employee progression and culture. You'll be working with international colleagues and businesses from all over APAC, from Australia, Japan, Singapore, and China.

About this role


Client Support Representative, Japanese and English

This role is tailored for individuals with international experiences and can confidently write in English as well as Chinese. You'll be joining a team of young professionals who share the goal of providing excellent client experiences for all via our high standard and focus. The Client Support Representative role is the entry-middle level position within our International Program under our Client Experience division. It is a business-to-business support role which involves representing the Meltwater services to existing clients across Asia Pacific.

What you will be doing?

  • You’ll deliver excellent customer service and help our customers across Asia Pacific through our online communication channels

  • Troubleshooting and consult on Meltwater's best practices to existing client's queries

  • Become a product knowledge expert on our SaaS platforms.

  • Serve as a liaison between our technical team and account management team.

  • Collaborate with your team to achieve your collective and individual monthly and quarterly goals.

  • Participate in team culture!

What we would like to see from you

  • At least 1 year of Customer service experience

  • Fluent Japanese or business Japanese skills

  • Business level Chinese (Simplified or Traditional) and English

  • Tech savvy

  • Clear communication and writing style

  • Welcoming to changes and high volume environment

  • Eligibility to work in Mainland China

The perks of working with us!

  • International clients plus awesome coworkers

  • Competitive Package including insurances following local government laws

  • 20 paid holidays ( annual leave )

  • Fun, ambitious and international working environment

  • Fun team outings

  • Well stocked kitchen with lots of snacks and drinks

  • And more…

About the company

About Meltwater

Founded in Oslo in 2001 before moving our headquarters to San Francisco in 2006, Meltwater is the global leader in media intelligence, with over 2,000 employees globally and 30,000 corporate clients. Our innovative products help businesses extract insights from billions of online conversations and articles – we call it Outside Insight.

Unique Culture

For over fifteen years, Meltwater has maintained a very unique culture, based on a foundation and belief in people and the potential they possess, regardless of experience. Like many entrepreneurially focused companies, Meltwater employees embody the work-hard, play-hard spirit. Whether you meet an employee from San Diego or Hong Kong, you will likely discover many similarities in terms of their achievements, focus and superior communication skills.

Our office spaces are collaborative, open working environments in which teamwork, learning, and fun are the day-to-day norms. Each office consists of a number of small teams, ensuring that all of our employees have easy and frequent exposure to their managers and can quickly learn from those around them.

Equal Opportunity

Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.

The “EEO is the Law” poster is available at: http://bit.ly/2KBm9Ei

And “EEO is the Law Supplement” poster is available at: http://bit.ly/2Kmxnxd

On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.

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