A vital asset to our global Customer Success team, the Customer Success Analyst is a motivated self-starter with a very high degree of attention to detail. Organizational skills and analytical thinking are vital to this role which is responsible for driving customer reporting analysis. The Customer Success Analyst helps drive customer engagement and experience, helping clients unlock the power of consumer insights through building out custom social insights reports.
What You'll Do
Translate customer’s requirements into reporting deliverables
Assist with dashboard and report generation
Help with query building/checking and the creation of report templates
Track deadlines and deliverables to ensure timely delivery of client reports
Write contextual and qualitative analysis based on KPIs
Ensure the quality of reports delivered to customers
Proofread/edit the reports
Check numbers & report findings
Ensure the overall formatting and visual consistency of the reports
Respond to customer inquiries & questions about delivered reports
Work on trainings and other initiatives to improve the team’s product knowledge and efficiency and to support our Sales organization as needed
Skills & Requirements
What You'll Bring
1-3 years of related experience
Completed Bachelor's degree with evidence of high academic and extracurricular achievement
Social media analytics experience
Digital agency experience a plus
Outstanding knowledge of social media tools and platforms
Experience with or serious interest in social media reporting with an understanding of social metrics and KPIs
Boolean query building wizard
Strong analytic aptitude with creative and critical thinking skills
Team player mentality with excellent organizational and prioritization skills
Strong communication skills, both written and verbal
Fluency in English, bonus points for extra language skills, especially Spanish or Portuguese
Coachable, self-motivated, curious, and resilient
Strong MS Office Skills, knowledge of data visualization tools is a plus
What We Will Give You
Comprehensive time off & generous leave policies
Excellent medical, dental, and vision options (US Employees)
401(k) matching, life insurance, commuter benefits, and parental leave plans (US Employees)
Collaborative, transparent, and fun-loving company culture
Accelerated professional development and mentorship programs with clear paths for professional growth
This position is remote due to COVID-19
About the company
Meltwater has gone from humble beginnings in Oslo, Norway in 2001 to the global leader in media intelligence with 30,000 global clients today. We provide solutions to help modern PR, communication, and marketing professionals better understand their current media landscape, both in the news & social media.
For 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.
Meltwater employees embody the work-hard, play-hard spirit through our 3 core values- Moro (fun), Enere (number one) and Respect (Respect). These founding principles stem from our Norwegian roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that focus on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.
At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations. We only promote our sales leadership team from within the company, and our goal is to facilitate your long-term professional growth.
Our work is fun, challenging, and rewarding, and we’re looking for driven individuals, passionate about learning business by doing it.
Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.
On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.