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Technical Support Engineer

  • Applications are considered on a rolling basis
  • Kuala Lumpur
  • Applications are considered on a rolling basis
  • Kuala Lumpur

F-Secure delivers research-led cyber security to defend organizations, society and people from real-world attacks and build resilience into their approach. Our people are a mix of technical and creative experts – diverse, talented, and passionate people – working tirelessly to help us advance the industry with new ways of thinking. They lead their own development, in and out of the office. They call the shots when it comes to building a place to call home in our organization.

  • Can you text, chat and webcam with different people while eating a doughnut, all at the same time?
  • Do your family members call you whenever they encounter a computer problem?
  • Have you ever set up a home network?
  • Are you the sort of person who can put yourself in another person’s shoes?
  • Do you have a hunger for anything and everything in digital world?

Sound like you? Great, then we want you! We at F-Secure are all about protecting the digital side of things. You will be the go-to person for our clients and customers worldwide. You get to rub shoulders and work with the fellows who are always pushing the envelope when it comes to technology, online security and privacy. We work to set the Internet free.


RESPONSIBILITIES

  • Be the true professional for the following software(s) and application(s): Workstation and Server Security, Gateway Solution and Spam Appliance.
  • Provide support to Corporate customers and Partners on F-Secure software via different support channels – phone, e-mail and chat.
  • Perform detailed log analysis and deep troubleshooting in order to find and resolve the root cause of any issues reported by our customers.
  • Handle escalations and communications between Consumer Support, higher-tier support personnel (Product Expert) and other departments (R&D).
  • Work together with F-Secure Labs to combat malicious programs (malware).
  • Develop an in-depth knowledge of how security applications work in a network.
  • Be part of a global support team providing assistance to all customers around the world.
  • Represent the voice of the customer to influence future product improvement and development.
  • Assist team manager in handling complaints.


REQUIREMENTS

  • Diploma and/or Degree in IT.
  • Fluent in written and spoken English.
  • Additional language would be an added advantage.
  • Experienced working in an international contact center.
  • Minimum 3 years working experience in a technical support role.
  • Excellent knowledge of Microsoft Windows Server family.
  • Excellent knowledge of advanced diagnostic and troubleshooting skills (Intrusion Detection and Prevention Systems (IDS/IPS), firewalls and logs analysis).
  • Good knowledge of Active Directory and LDAP.
  • Good knowledge of DNS, domain registration and administration.
  • Good knowledge of networking concepts (TCP/IP, network security and LAN/WAN technologies).
  • Sound knowledge of Linux platform would be added advantage (RHEL, Ubuntu and Debian).
  • Customer-centric.
  • Microsoft product certified.
  • Willing to work in a 24-hr/5-day shift rotation.


SKILLS

  • Excellent communication skills
  • Troubleshooting skills
  • Problem solving and analytical skills
  • Fast learner
  • Adaptability to change
  • Ability to work independently, and at the same time be a team player
  • Self-motivated with leadership skills


**Please be informed that you will be asked to complete a technical assessment for the selected applicants.


*DISCLAIMER: Due to international travelling restriction imposed by the government of Malaysia in light of Covid-19 pandemic, we would be considering applicant(s) currently in Malaysia only.

Work with great people

Karolina Malagocka
Senior Marketing Manager
"At F-Secure we see the value of each and every person"
Robert Grześkowiak
Lead Software Engineer
"At F-Secure you won't feel bored. There are opportunities to learn new things every day."
Fairuz Zainor
Malware Analyst
"I joined F-Secure straight after graduating and now, 10 years later, I am still happy to be here."
William Jardine
Senior Security Consultant
"The freedom is a big thing for me. The trust you are doing something worthwhile."

Great Place to Work

  • Over 1,700 amazing colleagues in nearly 30 offices

  • Possibility to protect the world

  • Work with best of class experts who care

  • Relaxed, open and fun working environment

  • 68+ of nationalities

  • Global with the spirit of a small company

About the company

You can’t design culture!

The F-Secure team is diverse, fluid, fun-loving, and full of energy. It’s our job to preserve that, so we’ve made it our business to help individuals traverse from passion to passion, from specialism to specialism, from the flavor of today to tomorrow’s. We move with their needs, and help them build Pathways, always focusing on the things that make them happy in and beyond of the office.

See yourself here? Bring your best self and apply now.


1988F-Secure established under the name Data Fellows

1992First public hysteria about a computer virus

2002First Antivirus for mobile phones

2004F‑Secure Labs launches first antivirus industry blog

2009F‑Secure’s next step into the cloud

2015F-Secure aims to become the leading European cyber security company

2018MWR InfoSecurity joins F-Secure

James Yap | Contact Person

I'm interested
F-Secure

Kuala Lumpur
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