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Key Account Manager, Japan

  • Applications are considered on a rolling basis
  • Tokyo
  • Applications are considered on a rolling basis
  • Tokyo

Meet with the team

The Key Account Management team works closely with our most important clients across the region, including identifying and understanding business goals, coaching and counseling clients the way they think about social media, online editorial, print, and other types of data, on what the media monitoring and analysis goals should be and how to achieve them. We are aiming to turn external data into credible insights that are used to measure organizational performance, track competitor and industry development, manage PR crises and leverage innovative opportunities for our clients by using Meltwater solutions. We are a team of senior leaders across the business who are proud to be our clients’ trusted business partner.


About this role

You will be at the cutting edge of the media intelligence space by driving strategy and widespread product adoption among a small portfolio of our high yield and high potential clients. You will challenge existing norms within our industry and act not only as an expert in Meltwater's product set, but as an extension of our clients communication and marketing teams. You will be working with the Enterprise sales team to identify and execute the opportunity of upsell and cross sell at the assigned accounts. Measures of success include revenue delivered vs. targets, client relationship development, up-sell and optimization effectiveness, client satisfaction and retention levels, and contribution to the overall sales team. Territory will be clients based in Japan.

What you will be doing?

  • Create and drive revenue growth within a portfolio of around 20-45 of our high yield and high potential enterprise clients
  • Meet and exceed sales metrics with both individual and team targets
  • Build positive, strong, long-lasting relationships with top decision-makers at C-levels and functional levels through customer engagement with numerous product offerings to increase value and drive market share
  • Implement strategies to drive business growth and inform decision-making at the C-suite level
  • Increase revenue by negotiating contract renewals for long-term subscriptions while developing up-sale and cross-sale opportunities
  • Work with various BU's within Meltwater to drive revenue opportunities with the client.
  • Maintain an active pipeline of forecasted sales to meet monthly, quarterly and annual quota objectives.
  • Leveraging internal resources and business partners to provide solutions to customers’ challenges
  • Inform and drive knowledge by challenging the status quo across traditional and social channels

The perks of working with us!

  • Awesome coworkers
  • Competitive Compensation Package
  • Prizes, spiffs, and additional sales incentives.
  • 20 paid holidays
  • Training program, conference, seminar for your personal and professional growth
  • Health Insurance and Annual Health Exam
  • Fun, ambitious and international working environment
  • Commute Transportation Allowance
  • Fun team outings
  • And more…

Work with great people

Christina Yu
Senior Business Development Manager
"Taking a job in sales took a lot of courage because it’s all about taking full ownership of my accomplishments and unlocking new sales targets."
Isaac Zhang
Managing Director, Client Success
"If you are chosen, that means we believe in you 100% and will be 100% committed to developing your potential."

Skills & Requirements

We would love to see…

  • BA degree, or equivalent
  • Fluent in English and native in Japanese (or JLPT N1) is mandatory
  • At least 4 years of solution sales, account management, project management or relevance experience in the area of Saas, cloud services, management consulting or in the complex and fast paced business environment
  • Proven track record of consistently meeting and exceeding target
  • Ability to develop a strong relationship at operational and executive levels
  • Ability to remain calm in an ambiguous, fast-paced work environment and to demonstrate thoughtful leadership in assessing problems/opportunities and recommending an approach to solving problems and pursuing opportunities
  • Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
  • Passion and commitment for customer success
  • An open minded, positive, target driven, self-starter with natural leadership qualities

Great Place to Work

  • Competitive salary & bonuses

  • Accelerated Career Path

  • Responsibility & Ownership from Day One

  • An Irreverent & Fun-Filled Work Environment

  • Overseas Conference & Progression Opportunities

  • A uniquely Meltwater culture like no other

  • Flat hierarchy and strong support groups

  • Diverse, high-performance & collaborative teams

  • Generous vacation leave & medical benefits

  • Global presence with flexible work arrangements

About the company

About Meltwater

Founded in 2001, headquartered in San Francisco, Meltwater is the global leading AI-powered media monitoring, social listening & PR Analytics software. Our mission is to help companies make better and more informed decisions. With over 2000 employees and 55 offices globally, we help over 30,000 companies to stay on top of billions of online conversations, extract valuable data, and consult our clients to transform their businesses in this new digital reality.

Meltwater is recognized as a great place to work for talents globally. We have won several Top Employer awards worldwide and most recently been accredited as “Asia's Best Multinational Workplaces 2018”, “Best Companies to Work For in Hong Kong 2018”, “Best Companies to Work For in Greater China 2018” by Great Place to Work™.

Meltwater operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of entrepreneurs. Learn more on https://www.meltwater.com/ and https://outsideinsight.com/

Unique Culture

Our culture is based on a fundamental belief in people and the potential they possess.

  • We create a fun, ambitious, collaborative and international working environment where everyone is driven by a growth mindset
  • We are proud of our entrepreneurial spirit - we organically built our business by developing our own leadership and nurturing talent
  • We celebrate our victories but don’t rest on old laurels —whether in reaching personal goals or corporate milestones.

Equal Opportunity

Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.

The “EEO is the Law” poster is available at: http://bit.ly/2KBm9Ei

And “EEO is the Law Supplement” poster is available at: http://bit.ly/2Kmxnxd

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