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CX Strategist / London

You are a visionary strategic thinker with the passion to create better customer experiences. You are used to lead customer centric transformation within organizations using the methods of design with a human centric approach. You are a trusted advisor driven by business growth and transformation and you are no stranger to presenting ideas to senior client stakeholders and C-level in order to create impact. You act as an ambassador of company culture and get inspired by people around you. You are a true believer of better CX creating better business.

In order to master in this role, you have:

  • Solid experience in strategic consulting, customer-centric business development or other relevant area of consulting with the ability to create an impact that will take future businesses forward
  • A good understanding of our customers’ business and strategy and the ability to work as the trusted advisor for your customers producing added value in each encounter
  • Excellent business acumen and a strong strategic and commercial approach to develop existing customer relationships and discover new opportunities
  • Ability to fluently communicate service offerings and link these directly to customers’ key performance indicators
  • Experience in successfully meeting sales budgets
  • Track record of successfully delivering strategic transformation work for customers with demonstrated results and impact
  • Experience in framing and overseeing projects and taking a holistic responsibility that ensures world class final deliverables
  • Inbuilt leaderships skills and the ability to inspire multidisciplinary teams
  • Excellent collaboration, communication and facilitation skills
  • A genuine interest for constant personal development
  • Fluent English skills
  • Passion to work in a creatively driven agency environment

On a regular day at Hellon, you:

  • Deliver value and business growth for our customers as the CX Strategist / Trusted Advisor within accounts and projects
  • Take a leadership role in developing new business by identifying growth opportunities within existing clients
  • Gain in-depth understanding of your clients’ business strategy, service offerings, organization, processes, and decision-making structures and based on these systematically update your plans on selected accounts
  • Develop close relationships with clients and other key stakeholders
  • Facilitate meetings, working sessions and workshops with sensitivity to client and team needs
  • Utilize the combination of strong analytical ability and creative thinking to evaluate end-to-end customer experience across multiple channels and customer touch points
  • Have fun and enjoy working with your Hellon team

What can we promise you:
In return we will welcome you to our ambitionary team of supertalents. At Hellon we do not put barriers to our imagination - we are brave enough to go beyond the logical and traditional thinking. We promise you a journey full of learning experiences and the ability to grow into what you see as the best version of you. We are not just colleagues but a family. We have fun together and celebrate success – big or small.

About the company

We at Hellon have been creating unique and successful customer experiences since 2009. Helping organizations transform towards customer centricity is our passion. We do this by improving the employee experience and culture.

Our award winning work reflects the Hellon drive and values: We are contemporary, pushing the boundaries of customer experience development. We are professional with strong academic background and fact based design. We are result oriented and resilient, constantly working towards the maximum impact. We do this all with a human touch.


Karoliina Lehtonen | Contact Person

I'm interested