CX Strategist / London

Job Description

You are a visionary strategic thinker with the passion to create better customer experiences. You are used to lead customer centric transformation within organizations using the methods of design with a human centric approach. You are a trusted advisor driven by business growth and transformation and you are no stranger to presenting ideas to senior client stakeholders and C-level in order to create impact. You act as an ambassador of company culture and get inspired by people around you. You are a true believer of better CX creating better business.

In order to master in this role, you have:

• Solid experience in strategic consulting, customer-centric business development or other relevant area of consulting with the ability to create an impact that will take future businesses forward
• A good understanding of our customers’ business and strategy and the ability to work as the trusted advisor for your customers producing added value in each encounter
• Excellent business acumen and a strong strategic and commercial approach to develop existing customer relationships and discover new opportunities
• Ability to fluently communicate service offerings and link these directly to customers’ key performance indicators
• Experience in successfully meeting sales budgets
• Track record of successfully delivering strategic transformation work for customers with demonstrated results and impact
• Experience in framing and overseeing projects and taking a holistic responsibility that ensures world class final deliverables
• Inbuilt leaderships skills and the ability to inspire multidisciplinary teams
• Excellent collaboration, communication and facilitation skills
• A genuine interest for constant personal development
• Fluent English skills
• Passion to work in a creatively driven agency environment

On a regular day at Hellon, you:

• Deliver value and business growth for our customers as the CX Strategist / Trusted Advisor within accounts and projects
• Take a leadership role in developing new business by identifying growth opportunities within existing clients
• Gain in-depth understanding of your clients’ business strategy, service offerings, organization, processes, and decision-making structures and based on these systematically update your plans on selected accounts
• Develop close relationships with clients and other key stakeholders
• Facilitate meetings, working sessions and workshops with sensitivity to client and team needs
• Utilize the combination of strong analytical ability and creative thinking to evaluate end-to-end customer experience across multiple channels and customer touch points
• Have fun and enjoy working with your Hellon team

What can we promise you:
In return we will welcome you to our ambitionary team of supertalents. At Hellon we do not put barriers to our imagination - we are brave enough to go beyond the logical and traditional thinking. We promise you a journey full of learning experiences and the ability to grow into what you see as the best version of you. We are not just colleagues but a family. We have fun together and celebrate success – big or small.