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Technical Customer Success Manager (US)
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Industry

Computer Software

Category

Customer Service

Experience

Mid level

Application Deadline: Dec. 15, 2020

Location: Chicago

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Job Description

Join us and let’s conquer the world together!

Sievo is a SaaS software company determined to change how companies exploit procurement and supply chain data assets by providing them with AI powered procurement analytics solution. We bring tangible value to our multinational customers such as Levi’s, Kellogg, Citrix, GoDaddy and Carlsberg.

We are one of the fastest growing procurement software companies in the world and have managed to accomplish that in a profitable, self-financed manner. However, we feel that we’ve just scratched the surface and want to have even bigger impact on the market. Our US headquarters is in downtown Chicago and global headquarters in Helsinki, Finland. We have passion for data and analytics, enjoy working with customers and helping them solve complex procurement analytics related problems, and possess a certain intellectual curiosity for learning new. We value getting the work done – but also relaxing after.

Join us now as Technical Customer Success Manager to gain a front row seat for this great growth adventure.

As a Technical Customer Success Manager, you will

  • With your team members and together with the clients develop an understanding of our customers’ procurement analytics needs

  • Design Sievo applications together with other Sievonians to match our clients’ needs and configure the applications to them

  • Facilitate and run customer meetings and workshops in North and South Americas

  • Get your hands dirty in SQL databases, Excel and visualization platforms (Qlik) and work with the Sievo application tools

  • Train our clients’ users to get the most out of the actionable insights our application provides to them

  • Act as a key contact person for your clients

  • Participate client meetings and sales process as a technical solution expert

  • Be accountable, together with the Key Account Manager, for the satisfaction, retention and growth of our customers

  • Seek opportunities to add value for our customers and grow the Sievo’s business by keeping up a dialogue with our clients’ super users and C-level key contacts

  • Have the courage to question things and to speak up: We believe development comes from challenging the status quo

What we are looking for from you

  • Analytical mindset, problem solving skills and ability to work with large data sets
  • Previous experience or basic understanding on procurement and supply chain management
  • Excellent communications skills
  • Entrepreneurial spirit, hands-on mentality and pro-activeness for everything you do
  • Customer first attitude and ability to travel once there is business normalcy

  • Ability and aspiration to work with technologies such as analytics platforms (Qlik), SQL Database and Excel

We offer you:

  • Young, international and fast-moving work environment

  • Office in River North Chicago and possibility to work remotely

  • Ability to work with high profile executives from Fortune 500 companies

  • Open and honest Nordic working culture with a possibility to use your 22 days of PTO how you wish

  • Training boot camps in our global HQ in Finland

  • Close cooperation and support from your fellow Sievonians – local and overseas

  • An environment that challenges you to exceed and enables you to learn more

  • Freedom and responsibility. We are looking for people who yearn for this freedom, can make the most out of it and are willing to take on the responsibility.

To redeem this amazing career growth position, please send your application and CV via our recruitment system. We will go through the applications on a continuous basis. The application time will end by December 15, 2020.

You can read more about Sievo at www.sievo.com

Valid work authorization in the United States is required from applicants.

About the company

We welcome you to the leading Procurement Analytics software company of the world. Love the freedom of working in a growth company with talented and passionate people - the family of Sievonians. We live by the "Get shit done - and relax after" manifesto. So if you want to enjoy your life as a whole, including sustainably paced work with good benefits - join us.

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