The Customer Services organization includes the Professional Services and Customer Support functions, and is made up of more than 550 Basware experts globally.
Professional Services, made up of Project Managers, Solution Architects, Solution and Technical Consultants and Success Services professionals, deliver customer implementation projects and provide services that help Basware customers adopt, optimize and accelerate the benefits of their Basware solutions and services. Customer Support provides professional help to our customers to manage operational and service issues that arise from using our services.
Customer Services draws on our collective expertise so that our customers realize the best possible business outcomes with Basware’s Networked Purchase-to-Pay solutions.
The Practice of People Enablement team in Basware Customer Services (CS) is responsible for driving the use and development of the internal training portfolio, that is targeted internally for CS employees as well as for our extensive Partner network consultants. Our main mission is to proactively ensure that the training portfolio meets the evolving needs of the business in terms of quality, availability and scalability, while innovating further possibilities to enhance these metrics.
We want to welcome a new member to the global practice team with e-learning development responsibilities for the e-learning courses in the training portfolio. The objective of the role is to maximize the value gained from our e-learning courses in our Learning Management System, by ensuring that these courses are well structured, comprehensive, up-to-date and contain high quality content. The Training Developer plays a crucial role in developing the e-learning courses as well as partnering with the subject matter experts (SME) to contribute to the development of these courses.
In order to thrive and succeed in this role, we expect you to be eager to enhance the content of the e-learning courses, training programs and multimedia elements in these modules. It is required to be social to be able to engage with the subject matter experts to contribute to the courses. In addition, the People Enablement team is a global and multinational team, so it is required to be fluent in both spoken and written English. Furthermore, in the position the responsibilities consist of following:
Develop and enhance e-learning courses within the CS Training Portfolio by using e.g. Articulate Storyline
Generate storyboards and easy to learn structure to the e-learning courses
Record, develop and modify audio to the courses
Utilize graphical and multimedia elements to illustrate complex structures
Utilize various screen recording methods to demonstrate Basware solutions in action
Develop assessments, quizzes or practical assignments for learners to complete during the courses
Engage to a dialog with the SMEs during the development of the e-learning courses to collect information and address complex structures
Monitor and analyze statistics & feedbacks, to drive continuous improvement on the courses
Stay up to date on industry trends and actively propose improvements to the internal training portfolio
Become familiar with Basware's product portfolio to efficiently enhance the courses
To succeed we expect:
At least 2 years of experience in a similar role
Ability to work structured and independent way in a multinational global team
Experience from eLearning development tools (e.g. Articualte Storyline, Camtasia, Adobe Captivate, etc.) strongly preferred, or strong skills on Powerpoint presentations.
Experience from generating, recording and editing audio with various tools
Effective communication, listening, writing, speaking and presentation delivery skills; Fluent English both written and spoken
Ability to produce well-written and visualized courses that are engaging, eye for details
Drive to deliver and a desire to improve
Continuous learning and development
Great colleagues and teamwork
Flexibility and autonomy
Innovation and cutting edge technologies
Making the world greener
Global & diverse culture with a Nordic twist
Basware is the global leader in providing networked purchase-to-pay solutions and innovative financing services. Basware’s commerce and financing network connects businesses in over 100 countries and territories around the globe. As the largest open business network in the world, Basware provides scale and reach for organizations of all sizes, enabling them to grow their business and unlock value across their operations by simplifying and streamlining financial processes. Small and large companies around the world achieve significant cost savings, more flexible payment terms, greater efficiencies and closer relationships with their suppliers.
Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the purchase-to-pay industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world class solutions and services to hundreds of companies worldwide. A critical part of our culture is the high amount of trust we put into our employees—we want you to make a difference. So, we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where our employees strive for excellence, put our customers first, lead the way, and inspire one another to build a winning team.
2020Recognized market leader with global operations, 20+ offices worldwide.
2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time
2014-2019Several industry recognitions and product launches
2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions
2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network
2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software
2005Launch of fully integrated Purchase-to-Pay solution suite
2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service
1992Launch of first financial management software
1985Basware founded in Finland