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Senior Product Design Manager
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Media Intelligence




Mid level

Application Deadline: Dec. 31, 2020

Location: Boston +1 more

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Hiring Manager
Andy Proehl

Job Description

Meltwater is looking for a Senior Product Design Manager to lead the design of our core applications within our Media Intelligence platform. We’re looking for someone to help guide our products as we move from being a suite of tools to a single integrated solution. The right candidate will drive improvements to both process and product. You’ll help drive vision, user priorities, customer feedback and getting releases into the hands of our users. This role involves managing up and down… translating business requirements into UX solutions and coordinating closely with product managers, development teams and stakeholders. Meltwater’s Media Intelligence suite allows customers to monitor their organizations across a broad range of media including news and social media. We enrich their results to provide dashboards, reports and insights. The successful candidate will have deep experience in the Software as a Service (SaaS) space as well as an ability to learn our product and customer space to understand their goals and needs.

Skills & Requirements


  • Lead user experience design and process across our core product areas.
  • Work with product management to understand customer needs, business goals and product requirements
  • Facilitate working sessions with stakeholders to ideate and explore solutions
  • Collaborate with product managers, developers and ux designers to concept, design, build and test product solutions
  • Work with user experience researchers to test and validate users needs and solution fit
  • Help drive a user-focused approach to product development
  • Work to promote and expand our design system and component library
  • Establish process improvements that become adopted by the ux and product teams
  • Collaborate closely with engineering within an agile development process

Skills & Requirements

  • 8+ years of experience as a user experience or product designer
  • 2-3 years of experience leading a team of designers on projects
  • A drive towards getting customer and usage data to understand user behavior and make better data-driven design decisions.
  • Experience with enterprise/SaaS software and translating complex features into understandable and learnable products
  • Proven experience shipping web-based products and applications
  • Experience with product design best practices including working with agile development teams, responsive design and design for accessibility and localization.
  • Experience with both native mobile apps and web-based apps.
  • Strong verbal and written communication skills including the ability to present to both business and technical stakeholders.
  • A strong online portfolio that demonstrates your process, passion and ability to ship

What you can expect from us

  • Work in an international and open-minded team of engineers and product owners
  • Challenging tasks to solve in collaboration with other international teams
  • Community: periodic hackathons, self-organized tech guilds and more
  • Learning and development: Attend industry conferences; Opportunities to deliver talks and blog posts
  • Competitive salary and benefits
About the company

Meltwater, a pioneer of media intelligence and now Outside Insight, gives businesses the information advantage they need to stay ahead. More than 26,000 companies have used Meltwater’s media intelligence to stay on top of billions of online conversations and extract relevant insights to strategically manage their brands. Meltwater is dedicated to personal, global service built on the local expertise of 55 offices across six continents. Meltwater is also committed to fostering the data science ecosystem through MEST, a pan-African entrepreneurial program and incubator, and Shack15, a global data science community. Learn more at meltwater.com.

All of our solutions are fully web-based, offered as a service, and based on a modern technology stack. This is your opportunity to be part of a small agile team within a big multinational organization!

We are more than 1500 people across the globe, so there is a lot going on. We believe in diversity and inclusion, and building teams with a wide variety of backgrounds and perspectives. This approach not only raises the quality of our products for our customers, but makes collaboration along the way much more fun.

Read our underthehood blog to see which problems our engineers are solving. Also have a look at what life is like at Meltwater and visit our company profiles on LinkedIn, Xing, Facebook, and Twitter.

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