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Customer Quality Team Manager

  • Applications are considered on a rolling basis
  • Londerzeel
  • Applications are considered on a rolling basis
  • Londerzeel

Have an appetite for more?

Join a leading global bakery group powered by ambitious people that are truly passionate about delivering the best in everything they do.

With business in mind and people at heart we always work together to influence our road ahead. We want you to be part of our growth journey and of a great, global family.

In order to reinforce our Corporate Quality Team, we are looking for an entrepreneurial Customer Quality Team Manager with a Master Data-focus.

This is what you will do

The Customer Quality Team Manager will be responsible to organize our customer quality data in the most efficient way. To that end, you will design the process of importing data from different sources to a Master Data file that will link to our customer’s systems. You show a collaborative leadership style, steering a team of 2 dedicated Quality Officers, and will handle customer quality inquiries as well.

Your key responsibilities on:

  • Master Data

    • You develop, maintain and implement procedures that ensure the correct management, timely delivery and constant quality of the master data. With a result that the business processes are consistently fed and by ensuring that data flows are run correctly over the entire life cycle of data – both internally and to 3rd party’ systems.
    • You promote a correct and consistent use of data management and propagate this approach cross-functionally and over the different production sites.
    • You are in charge to continuously update an internal data management instruction manual.
    • Together with your team, you organize user training sessions stakeholders/users from other departments (marketing, NPD, sales, production,…).
  • Customer Quality

    • You are accountable for creating the correct specifications and labels and for delivering finished product specifications to the customers in the demanded format or database, with respect for legislation in the country of production and the country of Sales. This is delivered in a timely matter, in order to continuously improve the performance and Customer Satisfaction.
    • The correctness of specifications is challenged, linked to existing and upcoming legislation and always up-to-date. Whenever changes are requested or initiated by suppliers, these are communicated to the customers with respect to their requirements.
    • Customer Quality Questions are answered in a smooth and correct way, considering their individual requirements.
  • Team Lead

    • You are coaching and working together with a dedicated team of customer quality officers. As a team you are responsible for creating and managing master data in the different systems and bringing all this information on-time in the requested formats to our customers.
    • This data goes from information from our suppliers to creating final product specifications & information, with respect for the Customer Requirements, our Quality Objectives and the current legislation
    • You keep an overview of the team’s activities, monitor the work quality and set priorities together.
    • You have a collaborative management approach and can inspire your team to work on efficiencies and implement changes when needed.

Work with great people

Petra Görman
Project Manager
"I truly appreciate the help I received from Lantmännen Unibake and my contact person during the relocation."
Yang Wang
Business Intelligence Developer
"There is a large diversity of nationalities in Lantmännen Unibake, and it is quite interesting to observe so many different people walking in and out the office everyday."
Carlo Rampini
Global Innovation Manager
"Before applying, I didn’t know Lantmännen Unibake, but I found that the company fits my personal values and interests."
Andreas von Bülow
Supply Chain Global Graduate
"People are working towards the same goals with a clear focus - also having the long-term development of the business in mind."
Henriette Penter
HR administrator
"Det, jeg er vild med, er frihed under ansvar og de mange forskellige kollegaer, jeg har. Her hilser vi altid på hinanden, og vi har rigtig fine værdier, som jeg meget nemt kan relatere mig til. "
Muhammed Iseni
Teamkoordinator i produktionen
"Jeg har været ansat i mange år og skal snart i gang med en uddannelse, så jeg går fra at være ufaglært til at være faglært. Schulstad belønner loyalitet og arbejdsindsats med gode udviklingsmuligheder"
Tina Lindeløv
Innovations- og senior kategorichef
"I 20 år har jeg været på en spændende rejse gennem Schulstad. Jeg arbejder med en perfekt kombination af forretningsfokus og kreativitet. "
Beston Ali Bekas
"Mine opgaver holder mig i bevægelse og giver en masse variation. Jeg har kendt både mine chefer og kollegaer længe, og jeg møder gode mennesker fra alverdens lande og kulturer hver dag. "
Julie Blæsbjerg
"Du får gode muligheder for at udvikle dig og vokse med jobbet. Der er stor frihed under ansvar. Hvis du viser, at du kan og vil, er der mange muligheder i Lantmännen Unibake Danmark."
Michelle Helt
Key Account Manager
"Kulturen forplanter sig gennem hele organisationen, og som ny medarbejder fornemmer man straks den stemning og passion helt fra bageriet, pakkeriet og til salgsafdelingen."
"Fra dag 1 har jeg fået mine egne projekter. Det er et stort ansvar, og forventningerne er høje, men der er altid tid til at stille spørgsmål, sparre med de mange erfarne kolleger og plads til at lære"
Jane Leth Jørgensen
Digital Manager
"Vi arbejder tæt sammen på tværs af afdelinger for at nå vores fælles mål. I Marketing er vi i fuld gang med at nytænke, hvordan vi digitalt kan understøtte vores forretning og skabe mest mulig værdi."

Skills & Requirements

You have:

  • In addition to your Master’s degree in Engineering/Sciences (or equally through experience)
    • you have minimum 3 to 5 years of work experience in Master Data Management (MDM), Product Information Management (PIM) and Data Governance
    • you are an experienced food professional who has a thorough knowledge of Quality Management Systems such as BRC and IFS. Knowledge & understanding of the EU legislation in Food, Quality Management standards are a real asset
  • A first relevant experience in coaching and motivating colleagues is recommended

Your “power skills”

  • Profound analytical & conceptual skills that enable you to set-up and run a Customer Quality Management-structure. In combination with your problem-solving techniques and pragmatic approach you will challenge the status-quo and look for alternative solutions.
  • Your organization skills are on point. Furthermore, you are familiar with MS Office tools and have affinity for new software systems.
  • You have strong interpersonal & communication skills which allow you to develop your internal network and steer change. You have a proficient knowledge of Dutch & English. Knowledge of Spanish and/or French would make a great advantage.
  • You are highly service- and quality driven and are determined to deliver results.

What we offer to you

  • A job where you can have direct impact on our products and the customer satisfaction. You will be working closely together with both our Marketing/NPD team as well as our Production teams.
  • Being part of a committed and coherent team whilst having the support & structure of an international organization that is in full expansion where you get the opportunity to grow personally and evolve professionally;
  • The opportunity to work for an employer with an ambitious vision, resulting in millions of smiling tummies. Lantmännen – a cooperation of 25 000 farmers – is our key shareholder whose down-to-earth and entrepreneurial spirit is reflected throughout our entire organization.

Place of work: Londerzeel but with the flexibility of working from Mouscron on a regular basis

Sounds interesting?

We will interview ongoing so please don’t hesitate to send your application by submitting your resume.

If you have any questions about the position or recruitment process, please reach out to Els Magerman (Talent Acquisition Specialist). If you have any questions about the position, you are welcome to contact Nadja Van Maldegem (Corporate Quality Manager).

We will treat your candidature with the highest level of confidentiality.

About the company

Present on all continents, Lantmännen Unibake is a global leader in bakery products with Scandinavian roots. As a nation of passionate bakers we bring the joy of food across through our innovative products that still respects tradition – ranging from artisanal breads, indulgent pastry to comforting fast food. Across the whole world, our consumers are served around the clock through our partners in retail and foodservice.

We believe in a culture of openness, trust and structured entrepreneurship, sharing insights and working together across teams and borders to reach our vison. We keep customer proximity, agility and accountability on a local level and add the strength of a global organization.

Within the BeNeFrItEs-cluster (Belgium, the Netherlands, France, Italy and Spain), 500 people are giving their best to provide pleasure through food, resulting in millions of smiling tummies. We are an ambitious organization in full expansion, having 3 production sites in Belgium and we have accomplished a growth of 11% last year.

Appetite for more? Visit us at www.lantmannen-unibake.com

plupp5 reasons you'll be glad you chose us

#1It goes right. Right from the start. New people start at Lantmännen Unibake every day. We’re used to creating the right beginning, right from day one. We’re ready for you.

#2Baking is a people business. Lantmännen Unibake has flour on its hands and people at its heart. The whole process of making everyday products takes team work, open-ness and mutual respect.

#3It's a group thing. Working for a global business is different. You feel connected to something bigger. Your team has a higher purpose. Ripples turn into waves.

#4It's about baking the future. We are taking baking further. Not just geographically but in terms of innovation. We have a proud heritage but we want to explore new products, markets and opportunities.

#5Diversity is a reality. Not an ambition. Not only are we global, we hire a multitude of nationalities. At the moment, your future colleagues come from more than 40 countries.

Nadja Van Maldegem | Hiring Manager

I'm interested
Lantmännen Unibake

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