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Customer Service Engineer, Danish and Swedish speaker (bilingual)

  • Poznań
  • Poznań

F-Secure delivers research-led cyber security to defend organizations, society and people from real-world attacks and build resilience into their approach. Our people are a mix of technical and creative experts – diverse, talented, and passionate people – working tirelessly to help us advance the industry with new ways of thinking. They lead their own development, in and out of the office. They call the shots when it comes to building a place to call home in our organization.

We at F-Secure Customer Support are all about customer experience and enabling customers to feel safe in the digital world. You will be the go-to person for our clients and customers worldwide. You get to share thoughts and work with the fellows who are always pushing the envelope when it comes to technology, online security and privacy. We work to set the Internet free and are now hiring a Customer Service Engineer to join our team.

Key Responsibilities

• Provide support to our end customers, both consumers and corporate customers, on setup and configuration of F-Secure software via different support channels (phone, e-mail, chat and online community) in Danish and Swedish languages.

• Perform log analysis to find and resolve the root cause of issues reported by the customers.

• Work together with world-class experts in F-Secure Labs to combat malicious programs (malware).

• Represent the voice of the customer to influence future product improvement and development.

• Advise the customer on how to stay safe on the Internet.

What are we looking for?

  • Experience in supporting customers via text, chat, email and phone
  • Patience in difficult situations
  • Strong communication and team working skills
  • Interest in anything and everything digital
  • Excellent spoken and written Danish, Swedish and English (Company language)

What will you get from us

We offer interesting challenges, competitive compensation and benefits. You get a chance to develop yourself professionally in an international and highly motivated team building products and services protecting people from real-world cyber threats.

Work with great people

Karolina Malagocka
Senior Marketing Manager
"At F-Secure we see the value of each and every person"
Robert Grześkowiak
Lead Software Engineer
"At F-Secure you won't feel bored. There are opportunities to learn new things every day."
Fairuz Zainor
Malware Analyst
"I joined F-Secure straight after graduating and now, 10 years later, I am still happy to be here."
Ruediger Trost
Pre-Sales Manager
"After more than 11 years, I still go to the office with a smile, even if it is a Monday morning =)"

Great Place to Work

  • Over 1,700 amazing colleagues in nearly 30 offices

  • Possibility to protect the world

  • Work with best of class experts who care

  • Relaxed, open and fun working environment

  • 68+ of nationalities

  • Global with the spirit of a small company

About the company

You can’t design culture!

The F-Secure team is diverse, fluid, fun-loving, and full of energy. It’s our job to preserve that, so we’ve made it our business to help individuals traverse from passion to passion, from specialism to specialism, from the flavor of today to tomorrow’s. We move with their needs, and help them build Pathways, always focusing on the things that make them happy in and beyond of the office.

See yourself here? Bring your best self and apply now.


1988F-Secure established under the name Data Fellows

1992First public hysteria about a computer virus

2002First Antivirus for mobile phones

2004F‑Secure Labs launches first antivirus industry blog

2009F‑Secure’s next step into the cloud

2015F-Secure aims to become the leading European cyber security company

2018MWR InfoSecurity joins F-Secure

Daria Derucka | Hiring Manager

I'm interested
F-Secure

Poznań
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