The Customer Services organization includes the Professional Services and Customer Support functions, and is made up of more than 550 Basware experts globally.
Professional Services, made up of Project Managers, Solution Architects, Solution and Technical Consultants and Success Services professionals, deliver customer implementation projects and provide services that help Basware customers adopt, optimize and accelerate the benefits of their Basware solutions and services. Customer Support provides professional help to our customers to manage operational and service issues that arise from using our services.
Customer Services draws on our collective expertise so that our customers realize the best possible business outcomes with Basware’s Networked Purchase-to-Pay solutions.
Business Function description
The 2nd Line Customer support team is an integral part of the Basware post-delivery success. It provides advanced level support to local customers.
This role is an advanced position within the 2nd Line Customer support team for APAC. Located in Sydney, Australia, the team reports to the Manager, Customer Services and works closely with the Consulting and Customer Service Management teams. The team primarily supports our local customer base with an emphasis on our largest customers.
Key role responsibilities
The role focuses on troubleshooting issues, data analysis and advanced client consulting and education on Purchase to Pay solutions. The successful candidate will use a consultative response to advise and direct our large and diverse customer base, while working in a friendly and culturally diverse team.
Independently leading the resolution of customer issues, working/collaborating with a number of global teams.
Advising, at a senior level, about “value added” solutions available to the customer.
Working with customers to determine their business needs, providing guidance on Basware’s “best practices” on how best our software can be utilized to meet those needs.
Replicating and investigating customer issues
Technical Trouble Shooting
Implementing support related change requests for APAC customers
Identifying critical issues and working with cross functional teams to resolve them in a timely manner
Enhancing the technical and product knowledge of yourself and others through close collaboration with other team members
Only applicants with the right to work in Australia will be considered.
Continuous learning and development
Great colleagues and teamwork
Flexibility and autonomy
Innovation and cutting edge technologies
Making the world greener
Global & diverse culture with a Nordic twist
Basware is the global leader in providing networked purchase-to-pay solutions and innovative financing services. Basware’s commerce and financing network connects businesses in over 100 countries and territories around the globe. As the largest open business network in the world, Basware provides scale and reach for organizations of all sizes, enabling them to grow their business and unlock value across their operations by simplifying and streamlining financial processes. Small and large companies around the world achieve significant cost savings, more flexible payment terms, greater efficiencies and closer relationships with their suppliers.
Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the purchase-to-pay industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world class solutions and services to hundreds of companies worldwide. A critical part of our culture is the high amount of trust we put into our employees—we want you to make a difference. So, we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where our employees strive for excellence, put our customers first, lead the way, and inspire one another to build a winning team.
2020Recognized market leader with global operations, 20+ offices worldwide.
2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time
2014-2019Several industry recognitions and product launches
2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions
2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network
2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software
2005Launch of fully integrated Purchase-to-Pay solution suite
2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service
1992Launch of first financial management software
1985Basware founded in Finland