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Support Consultant, 2nd line

  • Applications are considered on a rolling basis
  • Iași
  • Applications are considered on a rolling basis
  • Iași

Our Support Team in Iasi – Romania is looking for a Support Consultant to support our customers and be part of our growth.

Your tasks:

  • Providing Second line Support for incoming support requests
  • Consulting of customers regarding our own solutions via telephone and e-mail
  • Follow up and clearing of support requests via our support tool with respect to the agreed SLA
  • Collaboration with 3th line and R&D or Infra teams to provide timely resolutions

To be successful in this position we would like you to have:

  • Ideally some experience in a customer facing ICT-role, in a B2B environment.
  • You like working with and for customers
  • Strong sense of urgency and attention to detail
  • Problem solving abilities/mindset
  • Can work per defined procedures
  • The ability to create structured documentation
  • You have a bachelor’s degree with a focus on computer programming / economics or experience through similar position(s)

Work with great people

Hanna Ikonen
Team Leader, Customer Services
"I feel that I can make a difference, drive improvements & take controlled risks, and all this is supported by the company."
Sam Bradner
Senior Content Designer
"Best part of my job is flexibility and variability. I don´t really have a typical day, and I like that!"
Kevin Kamau
Product Manager
"Basware is a global company that values people as a crucial driver for success."
Parima Liimatainen
Sales Operations Specialist
"Basware has given me the opportunity to develop myself with many challenges and opportunities."

Skills & Requirements

Required skills and behavior:

  • You are customer oriented
  • You are a quick learner and you are eager to learn new things
  • Knowledge of at least one of EDI, XML, XSLT or Regular Expressions
  • Basic understanding of invoice flow between companies
  • Basic knowledge of data transfer protocols (HTTP(S), (S)FTP, AS2) is a plus
  • Strong customer communication skills in English, German is a plus

In return the successful candidate will have a great opportunity to
work with a fast growing business in an international environment that
genuinely offers a career path.

Great Place to Work

  • Continuous learning and development

  • Great colleagues and teamwork

  • Flexibility and autonomy

  • Innovation and cutting edge technologies

  • Making the world greener

  • Global & diverse culture with a Nordic twist

About the company

Basware is the global leader in providing networked purchase-to-pay solutions and innovative financing services. Basware’s commerce and financing network connects businesses in over 100 countries and territories around the globe. As the largest open business network in the world, Basware provides scale and reach for organizations of all sizes, enabling them to grow their business and unlock value across their operations by simplifying and streamlining financial processes. Small and large companies around the world achieve significant cost savings, more flexible payment terms, greater efficiencies and closer relationships with their suppliers.

Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the purchase-to-pay industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world class solutions and services to hundreds of companies worldwide. A critical part of our culture is the high amount of trust we put into our employees—we want you to make a difference. So, we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where our employees strive for excellence, put our customers first, lead the way, and inspire one another to build a winning team.


2020Recognized market leader with global operations, 20+ offices worldwide.

2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time

2014-2019Several industry recognitions and product launches

2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions

2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network

2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software

2005Launch of fully integrated Purchase-to-Pay solution suite

2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service

1992Launch of first financial management software

1985Basware founded in Finland

Dan Gafiteanu | Hiring Manager

I'm interested