{$ msg.text $}

Social Product Specialist

  • Applications are considered on a rolling basis
  • Singapore
  • Applications are considered on a rolling basis
  • Singapore

About Meltwater:

With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. Over 30,000 of the world’s most respected brands rely on Meltwater to help inform their marketing & communications strategies and executive decision making. With over 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner offering best-in-class support through our local customer success teams.

Our culture is based on a fundamental belief in people and the potential they possess. Our employees embody the ‘work hard, play hard’ spirit, and we are lucky to have some of the best and most talented people out there. We pride ourselves on taking great people and helping them do extraordinary things in a dynamic, global environment that fosters positivity, entrepreneurship, and teamwork.

Role: Social Product Specialist

As a Social Product Specialist, you will be in close collaboration with our Enterprise and Growth / Account Executive teams across Southeast Asia and Australia - these teams comprise of Meltwater’s seasoned sales people who are in charge of driving Meltwater’s business upmarket and more heavily into the social space. You will be a critical resource in enabling sales to be more effective overall - providing sales with the content, training, and tools to continue to grow our Social business across both regions.

As the subject matter expert in social, digital & marketing solutions, you will have the opportunity to work in both an external client facing and internal consultancy role, serving as a key partner in Meltwater’s push into the social space. You will not only get to work with a wide breadth of Meltwater’s product offerings, but also get up close and personal with huge brands and agencies across all industries, sharpening your business acumen every step of the way.

You will be a collaborator and sales accelerator, enabling our senior sellers to get in more social business for the company, while providing strategic counsel on industry best practices, product use cases, competitive positioning and thought leadership for all things social.

Meltwater Social is our full stack social platform that cuts across social listening, publishing, engagement, and analytics. With the largest global mainstream news and social media source base, we enable any analysis to be built on top of the most complete data set possible. Beyond just social listening, we enable marketers to drive conversions across the marketing funnel through community management tools, audience insight & affinity analysis, influencer discovery & management, and even single view visualization of Earned, Owned and Paid media. We surface these insights through our web & mobile applications, reports and alerts, and enable our clients to integrate it with their marketing stack through Meltwater’s APIs.

Responsibilities:

  • As the Subject Matter Expert for Meltwater’s social solutions, you will be a key partner to Enterprise Sales, Growth / Account Executive teams in SEA and Australia, to grow Meltwater’s business towards the social space
  • Knowledge transfer and advocating the value of social insights / social media & analytics tools to both internal senior sellers & external clients, with the overall goal of increasing the office’s social competency and in turn get in more business from social
  • External client facing & presales work - attend client meetings and collaborate with senior sellers on use case solutions for clients, share best practices & case studies, advocate how social can be applied to all parts of a business, facilitate the development of compelling client proposals, presentations decks and pitches, POCs, etc.
  • Internal stakeholder management - act as a critical resource for the senior sellers by offering guidance on best-in-class social & digital strategies, sharing competitor intelligence, and providing internal trainings or running sparring sessions
  • Product expert & champion - join global product calls to learn more of our product improvements and developments, product partnerships, offer feedback to product teams, and participate in product roll-outs
  • Consistent self-enrichment to stay the key leader in the region for social industry knowledge, technical know-how, competitor updates, etc – essentially a champion of the social space
  • Responsible for manning a dedicated messaging channel with the senior sellers for all things social, making sure to provide precise information quickly and equip sellers with the right social knowledge to approach clients more effectively

Requirements:

  • Bachelor's degree in a related specialization, e.g. Marketing, Digital Marketing, Digital Communication, etc
  • Must be residing in Singapore
  • Mid-level / have 5 - 10 years of relevant work experience
  • Some experience in Presales / Sales Enablement / Sales / Product Management roles would be highly beneficial
  • You are a “digital native” with a strong digital background, passionate about social, digital marketing and analytics, and understand the marketing buyer very well
  • Savvy and very familiar with various media monitoring & social analytics platforms, some marketing clouds, and data visualization tools
  • Comfortable with presenting solutions and has experience running internal & external pitches
  • Previous experience executing social strategies and reporting at media agencies or in-house teams
  • Must be an extremely strong communicator, and possess great interpersonal and stakeholder management skills
  • Creative, a problem-solver and solution-oriented person who can think on their feet
  • Motivated, proactive, a self-starter with initiative and the ability to work under tight deadlines and in a high-pressure environment

(#LI-DLSG)

Work with great people

Naresh Nehvin
Sales Manager, Client Acquisition
"Meltwater has empowered me as a professional and individual. It has gifted me the rare opportunity to work with seasoned practitioners and industry leaders as a trusted consultant to their business."
Faten Amzah
Manager, Client Success
"Meltwater entrusted me to work independently with regional key decision makers from the start. It all boils down to the support and trust that we place in our most important asset - people!"
Amanda Shaw
Senior Manager, Client Success
"Meltwater teaches you to learn fast and fail quickly. We support a growth mindset, and from the most junior staff to senior management, everyone is accessible and supports each other's career."
Gordon Toh
Managing Director, Client Acquisition
"Meltwater's fast-paced business environment and forward looking leadership gives me confidence that I am investing my time into a rapidly growing industry."

Great Place to Work

  • Competitive salary & bonuses

  • Work-life balance

  • Generous vacation leave & medical benefits

  • Vibrant office space and well-stocked pantry

  • Progression and empowerment

  • Diverse, high-performance & collaborative teams

  • Flat hierarchy and strong support groups

  • Global presence with opportunity to travel

  • A uniquely Meltwater culture

About the company

About Meltwater

With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. Over 30,000 of the world’s most respected brands rely on Meltwater to help inform their marketing & communications strategies and executive decision making. With over 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner offering best-in-class support through our local customer success teams.

Our culture is based on a fundamental belief in people and the potential they possess. Our employees embody the ‘work hard, play hard’ spirit, and we are lucky to have some of the best and most talented people out there. We pride ourselves on taking great people and helping them do extraordinary things in a dynamic, global environment that fosters positivity, entrepreneurship, and teamwork.

We keep our entrepreneurial spirit alive within every team and every department — delighting in hard work and relishing the feeling of accomplishment that comes with it.

Culture

Our values are at the core of our culture, and they can be summed up by the acronym MER, which means more in Norwegian. These values are our commitment to our employees and our customers.

Moro [‘mo(·)ro]
Norwegian for “Fun.” We believe that in order to become successful as a whole, we should all enjoy ourselves. That’s why we promote a fun, collaborative working environment.

Enere [‘e nðr’e]
Norwegian for “Number One.” At Meltwater, average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations.

Respekt [re’spekt]
Norwegian for “Respect.” We believe it matters how a company or an individual becomes number one. Striving to be the best doesn’t mean sharp elbows: we should all treat our colleagues and customers with respect and humility.

MER
An acronym for Moro, Enere and Respekt, which creates the Norwegian word “More.” We celebrate our victories without losing our drive to improve — whether in reaching personal goals or corporate milestones. Though simple on the surface, our values guide us in everything we do, from how we prioritize our objectives and make decisions to how we clarify expectations and measure our success.

Careers Page: https://www.meltwater.com/en/about/careers


Talent Acquisition, Meltwater Singapore | Hiring Manager

I'm interested
Meltwater Singapore

Singapore
Visit website