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Service Delivery Manager

  • Applications are considered on a rolling basis
  • Singapore
  • Applications are considered on a rolling basis
  • Singapore

F-Secure delivers research-led cyber security to defend organizations, society and people from real-world attacks and build resilience into their approach. Our people are a mix of technical and creative experts – diverse, talented, and passionate people – working tirelessly to help us advance the industry with new ways of thinking. They lead their own development, in and out of the office. They call the shots when it comes to building a place to call home in our organization.

F-Secure are currently looking for a Service Delivery Manager to join our rapidly expanding team who work to service, advise, and impress our awesome clients around the world.

This role at F-Secure offers the enviable opportunity to work within a dynamic, and rapidly growing business division that benefits from being part of one of the largest independent cyber security providers, with a long list of established, industry-leading clients.

The successful candidate will be able to grow rapidly with the business, being given responsibility and autonomy, but also exposure to some of the smartest people in the industry.

If you have the ambition, drive, and ability to fulfil this role, then we’d love to hear from you.

Key Responsibilities:

Phishd’s strength lies in the unparalleled service from a team of dedicated Service Delivery Managers.

The Phishd delivery powerhouse are responsible for the end-to-end client experience, from:

  • Supporting the initial engagement with prospective clients to demonstrate what we do, and why we’re the best at it
  • Scoping sessions with new clients to get under the skin of their security culture and advise them on how we can support real cultural and behavioural change
  • Hosting insights sessions with clients to share threat intelligence, industry trends, and best practice
  • End-to-end management of each stage of a phishing campaign
  • Researching fresh ideas, using threat intelligence and working with the design team to come up with new, creative phishing concepts that fulfil the client’s needs
  • Ensuring each engagement runs smoothly and to schedule
  • Coordinating and managing the internal teams involved in the delivery process, ensuring they are in alignment with client objectives
  • Pro-actively identifying and troubleshooting delivery issues
  • Providing a single, highly-responsive point of contact for clients throughout the engagement
  • Analysing data strategically to ensure we’re offering the clients a useful and insightful perspective
  • Refining and improving existing delivery processes to ensure the best outcomes for our clients

  • A successful Phishd Service Delivery Manager is seen as the first point of contact for our clients if they have a phishing or security culture related question. We love being the experts!

Who we are looking for?

We are looking for a driven individual with a passion for working closely with clients!

A successful Service Delivery Manager is brilliant at building relationships, can balance many different activities at once, and wow in a client meeting.

If you have experience building great relationships with multiple clients and helping them to realise their goals, perhaps in an Account Management, Events Management, or Project Management role, then we are excited to hear from you. An interest in the cyber security is essential but experience in this industry is not.

  • Excellent interpersonal skills, and the ability to build strong and effective relationships both with clients and internal teams
  • Strong organisational skills
  • Experience working in a client-facing role
  • Ability to analyse and extract genuine insight from data
  • Positive, professional, and ‘can do’ attitude, with the desire to exceed client expectations
  • Excellent written, oral and presentation skills
  • Good general IT skills: proficient in MS Office products (Excel, Word, Outlook, PowerPoint)
  • Desire to work pro-actively and flexibly in a rapidly changing environment, often with tight deadlines

If you are a self-starter, with experience working with clients and looking for a foothold into, or to further your experience in the cyber security world, then get in touch.

Who Are Phishd:

Phishd are a division of F-Secure group. We offer strategic phishing simulations to clients all over the globe, targeting thousands of employees with millions of phishing emails globally. From our Manchester and London hubs, we design, deliver, and executive simulated phishing attacks and provide solutions to clients that allow the reporting and detection of phishing emails.

Clients don’t come to Phishd to tick boxes. Clients come to Phishd to help protect their vital assets from being compromised by APT and nation-state level attackers.

Work with great people

Karolina Malagocka
Senior Marketing Manager
"At F-Secure we see the value of each and every person"
Robert Grześkowiak
Lead Software Engineer
"At F-Secure you won't feel bored. There are opportunities to learn new things every day."
Fairuz Zainor
Malware Analyst
"I joined F-Secure straight after graduating and now, 10 years later, I am still happy to be here."
Ruediger Trost
Pre-Sales Manager
"After more than 11 years, I still go to the office with a smile, even if it is a Monday morning =)"

Great Place to Work

  • Over 1,700 amazing colleagues in nearly 30 offices

  • Possibility to protect the world

  • Work with best of class experts who care

  • Relaxed, open and fun working environment

  • 68+ of nationalities

  • Global with the spirit of a small company

About the company

You can’t design culture!

The F-Secure team is diverse, fluid, fun-loving, and full of energy. It’s our job to preserve that, so we’ve made it our business to help individuals traverse from passion to passion, from specialism to specialism, from the flavor of today to tomorrow’s. We move with their needs, and help them build Pathways, always focusing on the things that make them happy in and beyond of the office.

See yourself here? Bring your best self and apply now.

1988F-Secure established under the name Data Fellows

1992First public hysteria about a computer virus

2002First Antivirus for mobile phones

2004F‑Secure Labs launches first antivirus industry blog

2009F‑Secure’s next step into the cloud

2015F-Secure aims to become the leading European cyber security company

2018MWR InfoSecurity joins F-Secure

Liana Creak | Hiring Manager

I'm interested

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