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Client Success Account Manager, Small and medium enterprises (SME), China

  • Applications are considered on a rolling basis
  • Shanghai
  • Applications are considered on a rolling basis
  • Shanghai

Meet with the team

At Meltwater, we believe that our success is directly tied to the value our clients derive from our services. To ensure clients realize business value at every stage in their journey with us, our Client Success team is committed to delighting our clients with every interaction - from understanding clients needs to delivering the right set of offerings that result in highly successful clients.

About this role

You will act as a trusted commercial partner to empower our clients in the SME tier to continue transforming their brand efforts and meeting their objectives through Meltwater solutions. You will be responsible for managing daily account management works to commercial conversations (including contract renewals and upsells), and developing strategies to drive portfolio growth for clients in the SME tier in Greater China. You will coordinate and collaborate with cross-functional teams (including Sales, Marketing, Support, etc.) to deliver a world class experience high growth SME business.

The ideal candidate with experiences in Sales & Client management will thrive in a fast-paced, start-up environment while managing the full client life-cycle. Demonstrated success in exceeding objectives and communication will be key in this challenging role.


What you will be doing?

  • Own and manage the success of over 60 accounts under SME tier across industry, to ensure we increase revenue and drive that portfolio to be a strategic part of the Meltwater Greater China business
  • Develop individual account expansion strategies to hit the renewal and upsells targets monthly
  • Maintain and report forecast of renewals for your portfolio
  • Guide new clients to utilize the Meltwater global and local platforms
  • Through understanding the changing needs of client, analyze client usage data, health indicators and trends to identify the upsell/cross sell opportunities and formulate the sales strategies within your client base
  • Serve as the client's voice to drive continuous improvement for our platform and solutions


The perks of working with us!

  • Awesome coworkers
  • Competitive Compensation Package
  • Prizes, spiffs, and additional sales incentives.
  • 20 paid holidays
  • Training program, conference, seminar for your personal and professional growth
  • Comprehensive Medical insurance for you
  • Business travel life insurance
  • Fun, ambitious and international working environment
  • Gym Allowance
  • Fun team outings
  • Well stocked kitchen with lots of snacks and drinks
  • And more…

Skills & Requirements

We would love to see…

  • University Degree of any disciplines with strong academic results
  • At least 2 years of experience in Client Relationship Management / Account Management / Sales Management / Management Consulting / Client Servicing
  • Fluency in English and native in Mandarin is a must
  • Exceptional communication, negotiation and forecasting skills
  • Outstanding conflict resolution, problem-solving and consulting abilities
  • Ability to work independently and as part of a team
  • Self-motivated, disciplined, and able to thrive in a fast-paced, client-centric environment
  • Ability to analyze data to drive decision-making and recommendations
  • A positive, target driven individual with natural leadership qualities
  • A passion for entrepreneurship, value building and customer excellence
  • Openness to feedback and dedication to consistent self-improvement

Meltwater offers a competitive career path with accelerated expectations and challenges. The vision in China is to enable young people to challenge the norm. You will follow a group of passionate executors with deep knowledge in this sector.

Great Place to Work

  • Monthly Celebrations & fun social Activities

  • Accelerated Career Path

  • Responsibility & Ownership from Day One

  • An Irreverent & Fun-Filled Work Environment

  • Overseas Conference & Progression Opportunities

About the company

About Meltwater

Founded in 2001, headquartered in San Francisco, Meltwater is the global leading AI-powered media monitoring, social listening & PR Analytics software. Our mission is to help companies make better and more informed decisions. With over 2000 employees and 55 offices globally, we help over 30,000 companies to stay on top of billions of online conversations, extract valuable data, and consult our clients to transform their businesses in this new digital reality.

Meltwater is recognized as a great place to work for talents globally. We have won several Top Employer awards worldwide and most recently been accredited as “Asia's Best Multinational Workplaces 2018”, “Best Companies to Work For in Hong Kong 2018”, “Best Companies to Work For in Greater China 2018” by Great Place to Work™.

Meltwater operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of entrepreneurs. Learn more on https://www.meltwater.com/ and https://outsideinsight.com/

Unique Culture

Our culture is based on a fundamental belief in people and the potential they possess.

  • We create a fun, ambitious, collaborative and international working environment where everyone is driven by a growth mindset
  • We are proud of our entrepreneurial spirit - we organically built our business by developing our own leadership and nurturing talent
  • We celebrate our victories but don’t rest on old laurels —whether in reaching personal goals or corporate milestones.

Equal Opportunity

Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.

The “EEO is the Law” poster is available at: http://bit.ly/2KBm9Ei

And “EEO is the Law Supplement” poster is available at: http://bit.ly/2Kmxnxd

On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.


April Tang | Hiring Manager

I'm interested
Meltwater APAC

Shanghai
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