SAP Service Delivery Manager - 2024

Job Description

Join the Powerhouse of Innovation at Capgemini's SAP Application Maintenance & Development Department and be part of revolutionizing business operations through optimized SAP systems!

Key tasks & activities

As a SAP Service Delivery Manager you will be responsible for all SAP related projects and all SAP related improvement services at the client. You will be responsible for project delivery, service delivery, people management and the client relationship. You will perform a combination of Project Management and Service Delivery Management task

. As you will be responsible of ensuring the qualitative delivery of the agreed services to the partner, you will have to make sure your team will be performing as expected and helping them evolve.

• A strong interpersonal & team spirit as we deliver better together
• Structure in order deliver the appropriate contractual service levels
• Organization to plan and deliver accordingly
• Proactive in order to mitigate /detect the risks
• Good relationships skills as you will have to build a network for improving cooperation
• Coaching mindset to help your team members evolve.

• Culturally openminded as we work with Offshore, nearshore and local people in one team

• Business oriented in order to support our client to perform (IT and Business)

• Strong communication skills: to manage steering committee & customer daily contacts

• ITIL V4 certification is a big plus.

Key responsibilities ** **

• Be responsible of the overall engagement in terms of budget, Customer satisfaction, contractual compliancy, service continuity, team members motivations, respect of qualitative & timely delivery

• Minimum 3-5 years in SAP projects or SAP related service

• Be the Customer Single Point of contact for AMS Services subjects

• Provide consolidated management reporting to the Customer and Capgemini on the services performance.
• Play a key role in add on sales with Sales & Delivery Management team
• The delivery of the AMS services at the appropriate contractual service levels.
• The management of the delivery of the services and other agreed deliverables in all its aspects: specification, estimation, planning, control, acceptance, SLA compliancy for the applications in scope Implementing and controlling all agreed procedures and processes
• Conform to the engagement prioritization, identify & assign resources on service activities
• Drive- End-to-End the problem, change, release, capacity, performance management and reporting

#GetTheFutureYouWant

At Capgemini, we believe in diversity, equal opportunities, and a workplace where everyone feels valued. We take good care of people and help them make progress by assigning challenging projects and providing ample opportunities for personal growth and learning. We are looking for experienced professionals ready for their next career move.

You will join the ADM team, an ambitious, collaborative, supportive environment—problem-solvers with a strong focus on exchanging best practices to deliver exceptional results with SAP. Here, the knowledge of each team member and their own expertise is valuable to enable effective decision-making, proactive planning, and smooth project execution.

In return, we offer an attractive salary with fringe benefits:

• A hybrid or electric company car (or mobility budget)
• Meal & eco vouchers
• Group & health insurance
• Flexible work hours & the opportunity to work from home (up to 70%)
• 32 vacation days & 45 workcation days (to work abroad)
• Intensive training and certification at all levels to keep you up to date with the latest trends & technologies

Apply now! We'd love to hear from you.

For more information: contact [email protected] or visit www.capgemini.com