Service Delivery Manager Applications (SAP)

Job Description

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 350,000 team members in almost 50 countries.

Join us at Capgemini in the Application Managed Services (AMS) Unit!
We partner with Strategic Customers to enable innovation & disrupting future. Together with them, we shape a vision & accompany in their digital transformation journey while optimizing the value of IT regarding to their business priorities.

In short “We perform the “here & now” while transforming for the future.”

To strengthen our partnership with our customers & sustain our Growth, we need you! And we are recruiting a large panel of Profiles from Junior to Senior Levels to provide Excellence in AMS services.

*Key tasks & activities *

As an application(s) team leader you will be a key team member in the service delivery, people management and the client relationship. As you will be responsible of ensuring the qualitative delivery of the agreed services to the partner, you will have to make sure your team will be performing as expected and helping them evolve. Finally, as working with a partner, your engagement in improving the service and innovating will be essential for ensuring a good relationship.

If this driving and facing role is appealing to you let's see what we expect you to bring along:

• A strong interpersonal & team spirit as we deliver better together
• Structure in order deliver the appropriate contractual service levels
• Organization to plan and deliver accordingly
• Proactive in order to mitigate /detect the risks
• Good relationships skills as you will have to build a network for improving cooperation
• Coaching mindset to help your team members evolve.
• The will to learn & improve, qualitative and Results driven
• Culturally openminded as we work with Offshore, nearshore and local people in one team
• Business oriented in order to support our client to perform (IT and Business)
• Strong communication skills: to manage steering committee & customer daily contacts
• Language skills: Master Dutch &/or French + English
• 7-10 years in project or Service delivery experience is required.
• ITIL V4 certification is a big plus.

Key responsibilities:

• Be responsible of the overall engagement in terms of budget, Customer satisfaction, contractual compliancy, service continuity, team members motivations, respect of qualitative & timely delivery
• Be the Customer Single Point of contact for AMS Services subjects
• Provide consolidated management reporting to the Customer and Capgemini on the services performance.
• Play a key role in add on sales with Sales & Delivery Management team
• Manage budget aspects and report. Drive overall margin improvement
• The delivery of the Application Managed Services (AMS) at the appropriate contractual service levels.
• The management of the delivery of the services and other agreed deliverables in all its aspects: specification, estimation, planning, control, acceptance, SLA compliancy for the applications in scope Implementing and controlling all agreed procedures and processes
• Inform all staff of relevant templates, guidelines, process and best practices to be used in the Services
• Manage continuous improvement of the service
• Evaluate engagement risks, identify and execute risk mitigation actions
• Conform to the engagement prioritization, identify & assign resources on service activities
• Drive- End-to-End the problem, change, release, capacity, performance management and reporting

What we offer

Your career matters to us! Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our university innovative and business-focused learning curriculums.

We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.

With the digital tech sector growing at a rapid pace and women significantly underrepresented in the industry, we are determined to inspire and recruit more women into technology and build diverse teams that reflect the clients we serve.

Our Shared values have been at the heart of the group since our formation. They are honesty , boldness , trust , freedom , team spirit , modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.

Last but not least, we will offer you a nice salary package including a company car and various extra-legal benefits such as a group insurance, hospitalization insurance, representation allowance, meal vouchers and the possibility to work up to 70% from home.

Get the future you want, apply now!