SAP Senior Service Delivery Manager
Capgemini provides end to end Application Managed services (AMS) enabling the Customer digital journey by performing operational excellence (quality & costs) and transforming to deliver high business value products.
Direct report to the Delivery Executive, we expect the Service Delivery Manager to:
Be responsible of the overall engagement in terms of budget, Customer satisfaction, contractual compliancy, service continuity, team members motivations, respect of qualitative & timely delivery
Be the Customer Single Point of contact for AMS Services subjects
Manage the activities in accordance to the agreed commitments
Evaluate engagement risks, identify and execute risk mitigation actions
Conform to the engagement prioritization, identify & assign resources on service activities
Drive- End-to-End the problem, change, release, capacity, performance management and reporting
Define the releases scoping & planning in collaboration with the Customer & according to its Business priorities.
Provide consolidated management reporting to the Customer and Capgemini on the services performance.
Prepare, present & report steering committee
Manage budget aspects and report. Drive overall margin improvement
Plan and supervise the execution of Capgemini & 3rd parties quality reviews
Manage continuous improvement of the service team
Manage the evolution of the Service Quality Plan & SLA
Inform all staff of relevant templates, guidelines, process and best practices to be used in the Services
Play a key role in add on sales with Sales & Delivery Management team.
Contribute to the implementation of the transformation roadmap
The candidate must have relevant experience in application management domains: 7-10 years is a minimum and, should be ITIL certified.
SAP experience is required.
Personal skills :
Dutch & French speaking with good knowledge of English
Global company with European Management style
Entrepreneurship in a stable environment
Projects for big companies
True industry shapers
Work in a stable environment
Career development framework
We nurture your strongest asset; knowledge
Flat structure, no strict hierarchy
A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.
1976Founded in 1967 in Grenoble by Serge Kampf as Sogeti.
1970The first company in the sector to offer consulting.
1975Acquisition of Cap and Gemini
1980First major transatlantic contract with the Los Angeles Time.
1998First multinational contract with General Motors
2000Group headcount surpasses – 50.000
2010Group headcount surpasses 100.000
2016Serge Kampf passes away
2017Celebrations for 50 years Capgemini