Meet with the team
At Meltwater, we believe that our success is directly tied to the business value our clients derive from our media intelligence solutions. To ensure clients realize business value at every stage in their journey with us, our Client Success team is committed to delighting our clients with every interaction - from understanding clients needs to delivering the right set of offerings that result in highly successful clients.
About this role
You will act as the trusted partner for your clients to consult them on how to meet their business objectives and guide them through their business decisions with Meltwater. You will be dedicated to maintaining strong relationships with our clients and proactively seeking out opportunities for growth during the life of the client’s subscription. You will partner with various parties to provide a seamless client experience and always have your clients' best interest in mind to ensure they are set up for success.
The ideal candidate with experiences in Sales & Client management will thrive in a fast-paced, start-up environment while managing the full client life-cycle. Demonstrated success in exceeding objectives and communication will be key in this challenging role.
What you will be doing?
The perks of working with us!
We would love to see…
Competitive salary & bonuses
Accelerated Career Path
Responsibility & Ownership from Day One
An Irreverent & Fun-Filled Work Environment
Overseas Conference & Progression Opportunities
A uniquely Meltwater culture like no other
Flat hierarchy and strong support groups
Diverse, high-performance & collaborative teams
Generous vacation leave & medical benefits
Global presence with flexible work arrangements
About Meltwater
Founded in 2001, headquartered in San Francisco, Meltwater is the global leading AI-powered media monitoring, social listening & PR Analytics software. Our mission is to help companies make better and more informed decisions. With over 2000 employees and 55 offices globally, we help over 30,000 companies to stay on top of billions of online conversations, extract valuable data, and consult our clients to transform their businesses in this new digital reality.
Meltwater is recognized as a great place to work for talents globally. We have won several Top Employer awards worldwide and most recently been accredited as “Asia's Best Multinational Workplaces 2018”, “Best Companies to Work For in Hong Kong 2018”, “Best Companies to Work For in Greater China 2018” by Great Place to Work™.
Meltwater operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of entrepreneurs. Learn more on https://www.meltwater.com/ and https://outsideinsight.com/
Unique Culture
Our culture is based on a fundamental belief in people and the potential they possess.
Equal Opportunity
Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.
The “EEO is the Law” poster is available at: http://bit.ly/2KBm9Ei
And “EEO is the Law Supplement” poster is available at: http://bit.ly/2Kmxnxd
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April Tang | Contact Person