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Systems Engineer

  • Application Deadline: July 15, 2020
  • Kuala Lumpur
  • Application Deadline: July 15, 2020
  • Kuala Lumpur

We are looking to add an extraordinary Systems Engineer to our team in F-Secure and be part of Service Operations Support team. Our dream candidate has several years of experience in an enterprise environment for both Windows and Linux, exhibits strong troubleshooting skills, has excellent judgement and is passionate about technology. You will be implementing, supporting, monitoring and maintaining our Windows and Linux production environments to ensure its at top notch.

A successful Systems Engineer on our team will be customer focused and motivated by both individual and team success. You need to be agile, energetic, and able to adapt to new processes and procedures quickly while handling a high volume of requests and ambiguity. You will be committed, flexible and have demonstrated the ability to maintain high levels of productivity with minimal supervision.

Working hours: Monday to Friday, 7am-4pm shift or 1pm-10pm shift.


KEY RESPONSIBILITIES:

  • Provide IT support to internal customers - desktop applications support, network administration, office network, alert and monitoring, security incident(s) escalation.
  • Assist in installation, configurations, administration, upgrades and IT maintenance.
  • Provide end-user support for Windows system (Win 10).
  • Assist in implementing short-term and long-term IT solutions that meet the needs of the organization.
  • Maintain a high degree of customer service for all support and queries and adhere to all service management life-cycle/principles.
  • Take ownership of users problems and proactive when dealing with customer issue.
  • Proactively identify the risk, develop mitigation plans, set priorities and manage issue effectively with minimum escalation.
  • Solve technical issue either in-person or over the company online communication tools.
  • Logging cases into IT ticketing system in timely fashion with agreed SLAs.
  • Set-up or fix a fault according to KB article, instruction, either in written or diagram form.
  • Contribute to KB articles.


WHAT ARE WE LOOKING FOR?

  • Diploma/Degree in IT or equivalent.
  • At least 4 years of working experience in the related field is required for this position.
  • Minimum 3 years experience of directly performing systems administration on Windows Server (versions 2012 to 2019).
  • Minimum 3 years experience on automating and supporting Desktop Operating Systems.
  • Minimum 2 years experience of working with network fundamentals (DNS, DHCP, TCP/IP, routing switching).
  • Minimum 1 year experience working with Linux and familiar with Linux distributions.
  • Intensive working knowledge in Microsoft Azure and Office 365.
  • Familiarity with Office 365 services including Exchange Online, Office, Teams and Active Directory.
  • Windows Server administration with working knowledge of Domain Controller, DHCP and DNS.
  • Knowledge and experience in end user computing tech stack (Intune, Autopilot).
  • Knowledgeable in MacOS and JAMF.
  • Ability to participate in on-call rotation.
  • Able to communicate in excellent (verbally and written): English.
  • Experience with troubleshooting and support remote environment.
  • Flexible and reliable employee with the ability to prioritize multiple tasks.


BONUS POINTS:

  • ITIL certified and ITSM knowledge will be a huge plus.

Work with great people

Karolina Malagocka
Senior Marketing Manager
"At F-Secure we see the value of each and every person"
Zuzanna Kunik
Data Scientist
"As a data scientist, I love working closely to data. As an extrovert, I love working with people. In my current role I’m doing both. "
Jonas Lundberg
Global Cyber Security Solution Sales
"I feel confident in selling our services that protect our customers. It's extremely stimulating and gives me a sense of purpose"
Ruediger Trost
Pre-Sales Manager
"After more than 11 years, I still go to the office with a smile, even if it is a Monday morning =)"

Great Place to Work

  • Over 1,700 amazing colleagues in nearly 30 offices

  • Possibility to protect the world

  • Work with best of class experts who care

  • Relaxed, open and fun working environment

  • 68+ of nationalities

  • Global with the spirit of a small company

About the company

You can’t design culture!

The F-Secure team is diverse, fluid, fun-loving, and full of energy. It’s our job to preserve that, so we’ve made it our business to help individuals traverse from passion to passion, from specialism to specialism, from the flavor of today to tomorrow’s. We move with their needs, and help them build Pathways, always focusing on the things that make them happy in and beyond of the office.

See yourself here? Bring your best self and apply now.


1988F-Secure established under the name Data Fellows

1992First public hysteria about a computer virus

2002First Antivirus for mobile phones

2004F‑Secure Labs launches first antivirus industry blog

2009F‑Secure’s next step into the cloud

2015F-Secure aims to become the leading European cyber security company

2018MWR InfoSecurity joins F-Secure

Pradisth Fun Pon | Hiring Manager

I'm interested
F-Secure

Kuala Lumpur
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