Planhat is looking for a driven and savvy Product Manager to join us on our journey as we are revolutionizing Customer Success. We are in a hyper-growth phase, with a platform that is loved and used by thousands of users across the world. This is a great opportunity to join an experienced and global team in an expansive phase.
In your role, you will interact with support, sales, customer success, engineers and customers. You are a master prioritizer, comfortable working at high pace in an international environment. The role will have direct impact on Planhat's performance and customer satisfaction. We expect you to quickly become a product expert, constantly seeking feedback from customers and other stakeholders.
Responsibilities will include:
Gather and prioritize product requirements
Drive the product roadmap and communicate priorities to stakeholders
Collaborate with design and engineering to identify technical possibilities and define design options
Work hand in hand with engineering through implementation, ensuring goals are clear and facilitating decisions throughout
We will offer you an independent role in an agile team.
Most important is that you are driven and have true passion for technology. Planhat is growing and there are lots of opportunities for the right candidate.
Skills & Requirements
In order to succeed in the role, we think that you have the following competencies:
Prior experience in SaaS B2B or enterprise software
"App Savvy" way beyond O365 and Google Docs.
Friendly, helpful and highly competitive
Analytical, organised and solutions oriented
Effective communicator, which includes being a great listener and observer as well as a great deliverer of your message.
Nice to have: Proven track record in product management, engineering or product marketing roles
Nice to have: You have started a company in the past or you have built a side project that generates revenue
About the company
Planhat is a Customer Success Platform that helps subscription businesses retain and grow revenue from existing customers. We help Customer Success Managers manage renewals, reduce churn, understand product adoption and drive business outcomes. By doing this, we help our customers solve their Customer Success challenges at scale. Planhat's platform is beautiful, flexible and powerful.
Our business is global with customers in all continents. Our team is experienced, skilled and we have a no-nonsense culture. We are down to earth and like to have fun. We are passionate about Customer Success and we are here to help shape our industry.