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Atlassian Senior Application Support Specialist (Jira/Confluence)

  • Application Deadline: July 15, 2020
  • Kuala Lumpur
  • Application Deadline: July 15, 2020
  • Kuala Lumpur

F-Secure delivers research-led cyber security to defend organizations, society and people from real-world attacks and build resilience into their approach. Our people are a mix of technical and creative experts – diverse, talented, and passionate people – working tirelessly to help us advance the industry with new ways of thinking. We lead their own development, in and out of the office. We call the shots when it comes to building a place to call home in our organization.

The Atlassian Senior Application Support Specialist will contribute to the next phase of the journey as both administrator and developer of Atlassian products such as Jira Software, Jira Service Desk, and Confluence for F-Secure.

You will be part of the global support team and primary point of contact to provide excellent customer experience to internal customers. You will work with multiple stakeholders to help them get the most out of their Atlassian software, including configuring and customizing key Atlassian Software applications (Jira, Confluence, Jira Service Desk) and marketplace software.


Key Responsibilities:

  • Contribute to the definition of platform standards for Jira and Confluence.
  • Design, build, and rollout simple and complex workflows/pages for both Jira and Confluence in line with platform standards, including integrating Jira and Confluence as required.
  • Extend Jira and Confluence in line with users’ needs through integration of add-ons, either developed internally or available via the Marketplace.
  • Develop custom groovy scripts, listeners, client integrations, and client extending Jira.
  • Identify improvement opportunities and streamline internal processes to make our work operationally efficient.
  • Deliver timely upgrades for both Jira and Confluence in line with Atlassian end of life policy.
  • Ability to influence team practices and culture as one of the core members of the team.
  • Resolve JIRA/Confluence issues reported by end-users.


What are we looking for?

  • Excellent understanding and expertise in Jira platform administration such as Jira workflows, permission schemes, notification schemes, screen schemes, etc.
  • Experience delivering upgrades for Jira and Confluence including maintaining customizations across versions is a plus.
  • Experience customizing Atlassian software through the use of workflows and add-ons such as ScriptRunner.
  • Familiarity with PostgreSQL or equivalent database technologies.
  • Knowledge and expertise in Java, J2EE technologies, client/server communication, REST APIs, JSON.
  • Knowledge of writing scripts in HTML, CSS, and JavaScript.
  • Knowledge of Unix/Linux environments.
  • Knowledge of SDLC and experience working with Agile teams (Scrum/Kanban).
  • Excellent communication skills (spoken and written) in English.
  • Team player with a strong desire to assist and share knowledge.
  • Personable, helpful, and professional attitude.


What will you get from us:

  • Flexibility in terms of working schedule.
  • Friendly working environment being surrounded by world-class software and cybersecurity experts.
  • Our benefits include extensive health care, remote working, company supported sports activities, weekly massages, and many more things to keep our best asset – people - happy!

Work with great people

Karolina Malagocka
Senior Marketing Manager
"At F-Secure we see the value of each and every person"
Zuzanna Kunik
Data Scientist
"As a data scientist, I love working closely to data. As an extrovert, I love working with people. In my current role I’m doing both. "
Jonas Lundberg
Global Cyber Security Solution Sales
"I feel confident in selling our services that protect our customers. It's extremely stimulating and gives me a sense of purpose"
Ruediger Trost
Pre-Sales Manager
"After more than 11 years, I still go to the office with a smile, even if it is a Monday morning =)"

Great Place to Work

  • Over 1,700 amazing colleagues in nearly 30 offices

  • Possibility to protect the world

  • Work with best of class experts who care

  • Relaxed, open and fun working environment

  • 68+ of nationalities

  • Global with the spirit of a small company

About the company

You can’t design culture!

The F-Secure team is diverse, fluid, fun-loving, and full of energy. It’s our job to preserve that, so we’ve made it our business to help individuals traverse from passion to passion, from specialism to specialism, from the flavor of today to tomorrow’s. We move with their needs, and help them build Pathways, always focusing on the things that make them happy in and beyond of the office.

See yourself here? Bring your best self and apply now.


1988F-Secure established under the name Data Fellows

1992First public hysteria about a computer virus

2002First Antivirus for mobile phones

2004F‑Secure Labs launches first antivirus industry blog

2009F‑Secure’s next step into the cloud

2015F-Secure aims to become the leading European cyber security company

2018MWR InfoSecurity joins F-Secure

Stephanie Ong | Hiring Manager

I'm interested
F-Secure

Kuala Lumpur
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