SAP C4C Expert
Job Description/Main responsibilities
On existing account: as per land & expand strategy.
On prospects: answer to tenders & convince on the proposed solution by leveraging unique selling points, competitive advantages, innovative solutions.
Manage the delivery of the contracted SAP solution
Advice clients using his expertise of standard SAP functionality and experience of previous implementations
Provide solutions and promote usage of SAP to support business needs and processes
Work on further functional enhancements and customer projects: customer requirement analysis, implementation estimates, functional analysis, deliver quality and on-time
Strong knowledge of core customer relationship management processes for customer sales, customer service and marketing activities
Experience with SAP C4C implementations, customization and maintenance or experience with corresponding Hybris Cloud products (Customer for Services and Customer for Sales)
Experience with could solutions and their integration with on premise applications
Strong communication and presentation skills
Cope easily with large and complex contexts and increased client exposure
Able to drive all the phases of an SAP Retail implementation (including leading fit/gap SAP retails workshops)
Organizes, prepares and presents workshops
Able to manage a team in a context of a fix price project (stream leading)
Able to manage a distributed delivery team
Stress resistant, team oriented, flexible, self organized and communicative
Strong analytical mentality and conceptual way of thinking
Strong knowledge of the C4C solution and its individual C4C components; SAP Cloud for Sales, SAP Cloud for Marketing and SAP Cloud for Social Engagement and SAP Cloud for Service
Strong knowledge of the SAP C4C solution technical architecture and integration options with other core applications such as SAP ERP (ECC, S/4HANA) and SAP CRM
Able to understand client’s expectations, anticipate and identify client’s needs and proactively propose innovative solutions in SAP with regards to the latest SAP C4C or CRM solution roadmap and industry best practice.
Quick orientation in existing clients’ IT landscape and ability to identify and propose possible transformation from non-standard SAP solutions or non-SAP applications to SAP standard solutions
Ability to formulate and propose clients’ SAP solution strategy and roadmap, both short and long-term.
Min 8 years of proven SAP Cloud for Customer Solution Experience (or corresponding Hybris Cloud solutions.
Native National language (French or Dutch) + English
Global company with European Management style
Entrepreneurship in a stable environment
Projects for big companies
True industry shapers
Work in a stable environment
Career development framework
We nurture your strongest asses; Knowledge
Flat structure, no strict hierarchy
A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.
1976Founded in 1967 in Grenoble by Serge Kampf as Sogeti.
1970The first company in the sector to offer consulting.
1975Acquisition of Cap and Gemini
1980First major transatlantic contract with the Los Angeles Time.
1998First multinational contract with General Motors
2000Group headcount surpasses – 50.000
2010Group headcount surpasses 100.000
2016Serge Kampf passes away
2017Celebrations for 50 years Capgemini