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Service delivery Lead ADM

  • Brussels
  • Brussels

The AM Domain Leader is responsible for:

  • Being the first management level of team members;
  • The delivery of the Application Managed Services (AMS) at the appropriate contractual service levels.
  • The management of the delivery of the services and other agreed deliverables in all its aspects: specification, estimation, planning, control, acceptance, SLA compliancy for the applications in scope
  • Providing a planning detailing for each team member the activities of the coming week as well as a higher level planning detailing team’s activities in at least coming month
  • Providing input to be used for development of capacity plans via AM service approved capacity forecasting tool
  • Evaluating and report risks as they rise. This mandatory practice should be passed to the team members to make them aware of the need to do it.
  • Co-operation with other support entities and resolver groups.
  • Ensuring the AMS team is adequately resourced, followed-up and motivated; a specific attention should be paid to:
  • Delegating domain lead activities than can be delegated while giving opportunities to the team members to grow up
  • Challenging team composition versus service needs
  • Evaluating and reporting on team member’s performance.
  • Actively managing team knowledge and ensuring proper balance of the knowledge matrix.
  • Implementing and controlling all agreed procedures and processes.
  • Systematically providing meeting minutes; this mandatory practice should be passed / delegated to all team members.
  • Reviewing and ensuring proper time reporting on a weekly basis, with a final review before end of adjustment period in the following month.
  • Approving holidays (sometimes by giving input to Service Manager for making a decision).
  • Looking for continuous improvement
  • Ensuring an effective OneTeam way of working between onshore & offshore
  • Mastering the « eco-system », meaning knowing who the decision makers are, who the users are, who the contacts are within other related teams or 3rd parties.
  • Setting-up and maintaining communication channels with the business. This implies to setup recurrent meetings with the main stakeholders of the eco-system (business contacts, …).
  • The quality of all team’s deliverables. Looking for add-on sales opportunity when there may be a positive business case both for DLL and Capgemini
  • Promoting, implementing and supporting service team orientation towards more industrialization, automation Business value…
  • Qualities required: Proactivity, Onwership, outside- in thinking, team leadership, ownership, strong communicator

Master Dutch &/or French + English

4-5 years in project or Service delivery experience is required.

Work with great people

Sander Theuns
Salesforce Functional Expert
"Capgemini provides me with the right challenges and empowers me so that I can learn and improve daily."

Great Place to Work

  • Global company with European Management style

  • Entrepreneurship in a stable environment

  • Projects for big companies

  • True industry shapers

  • Work in a stable environment

  • Career development framework

  • We nurture your strongest asses; Knowledge

  • Flat structure, no strict hierarchy

About the company

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.

1976Founded in 1967 in Grenoble by Serge Kampf as Sogeti.

1970The first company in the sector to offer consulting.

1975Acquisition of Cap and Gemini

1980First major transatlantic contract with the Los Angeles Time.

1998First multinational contract with General Motors

2000Group headcount surpasses – 50.000

2010Group headcount surpasses 100.000

2016Serge Kampf passes away

2017Celebrations for 50 years Capgemini

Jonas Vinck | Hiring Manager

I'm interested

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