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Job Description

Are you an insatiable reader? Are you constantly staying on top of current events? Do you have experience working with digital content? Meltwater is seeking committed and detail-oriented individuals with a passion for business news and information to join our Global Delivery team in Cape Town, South Africa. As a Global Delivery Analyst, you will work with Meltwater’s web-based news and social media solutions to review content and curate bespoke newsletter briefings for our clients - based on their organizations, industries, and competitor landscapes.

This position will support Meltwater’s largest clients across the globe. So, while English is the primary language for many of our clients and deliverables, there is an opportunity to work with companies from across the globe. Therefore additional language skills, both written and spoken, are an advantage.

Analysts within this role are expected to lead communications specific to newsletter curation and delivery across internal teams, as well as with clients so as to ensure smooth and timely delivery of daily, weekly and ad-hoc newsletter briefings.

The role is both challenging and rewarding. Individuals should be detail-oriented, hardworking, enthusiastic, and self-motivated. Successful analysts distinguish between critical, important and non-essential information in order to provide insightful newsletters to senior leadership and c-suite executives - so that they may begin their day fully prepared.


  • Research and gain a working knowledge of each client’s ongoing industry and policy news
  • Communicate with clients to ensure daily deliverables are distributed within scope and on time
  • Be part of our greater Analyst team, providing support for various client projects and leveraging Meltwater’s proprietary software platforms
  • Become an expert user on in-house SaaS platforms
  • Assist sales team with mocks and proof of concepts for new clients
  • Work with Account Directors to maintain searches, guides and templates for client newsletters
  • Collaborate within the Analyst team to ensure efficiency, and share best practices


Due to the global nature of our business, Meltwater is hiring analysts to work a traditional shift (9 am – 6 pm) and early morning/overnight shift (5 am – 2 pm) SAST, as well as Sunday – Thursday or Monday – Friday.

When applying, please note which shift(s) you are applying for.

Interview Date: Rolling Interviews

Start Date: ASAP

Skills & Requirements

  • Excellent writing ability
  • Adept at processing a high volume of disparate information and being able to identify key elements
  • Passion for digital content and social media
  • College/University graduate
  • Exceptional communication, interpersonal, research and leadership skills
  • Client focus and the ability to support and enable teamwork
  • Attention to detail, as well as a track record for meeting goals and tight deadlines
  • Demonstrated interest in technology, new media, marketing, public relations, digital analytics, or social media
  • Self-motivated and able to work without supervision
  • Multiple language capabilities, written and spoken at business-level, is preferred

Hiring Manager
Sascha Nash

About the company

About Meltwater

Founded in Oslo in 2001 before moving our headquarters to San Francisco in 2006, Meltwater is the global leader in media intelligence, with over 2,000 employees globally and 30,000 corporate clients. Our innovative products help businesses extract insights from billions of online conversations and articles – we call it Outside Insight.

Unique Culture

For over fifteen years, Meltwater has maintained a very unique culture, based on a foundation and belief in people and the potential they possess, regardless of experience. Like many entrepreneurially focused companies, Meltwater employees embody the work-hard, play-hard spirit. Whether you meet an employee from San Diego or Hong Kong, you will likely discover many similarities in terms of their achievements, focus and superior communication skills.

Our office spaces are collaborative, open working environments in which teamwork, learning, and fun are the day-to-day norms. Each office consists of a number of small teams, ensuring that all of our employees have easy and frequent exposure to their managers and can quickly learn from those around them.

Equal Opportunity

Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.

The “EEO is the Law” poster is available at: http://bit.ly/2KBm9Ei

And “EEO is the Law Supplement” poster is available at: http://bit.ly/2Kmxnxd

On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.

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Our Location

Cape Town

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