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Salesforce CRM Business Analyst

  • Machelen
  • Machelen

Salesforce Business Analyst

Capgemini has been a global strategic consulting partner with Salesforce for over 10 years, and as such we’ve received numerous Salesforce Innovation Awards. Most recently, we were named 2021 Global Partner of the Year by MuleSoft, a Salesforce company. We were also recognised as ‘Partner of the Year’ in EMEA and ‘Services Partner of the Year’ for APAC and EMEA regions. Our strengths are in delivering thought leading transformation solutions to multiple industry sectors across the globe.

You’ll be part of a multi-disciplinary international team working hand-in-hand and sharing knowledge and experience thanks to our different Centres of Excellence. A mix of local and international colleagues with different cultures, backgrounds and expertise, all sharing the same goal: to come up with the best advice and working software solutions for our clients. Our Salesforce team has the best of both worlds: the advantages that come with being part of a market leader, together with the close and supportive dynamic of a young, motivated and growing team. As such, you will be challenged, but supported.

Whether you have a couple of years of experience or you’ve experienced the Y2K-bug at hand, we provide a tangible, company-wide, career framework and associated trainings. Want to learn new technology? Want to become a team leader? Want to grow as an architect? Want to learn new professions? Dixit our motto: “Get the future you want”, we help you grow as a person to help achieve great results.


  • Facilitate workshops for client/end users or translate functional requirements into technical solutions
  • Execute gap analysis vs proposed technologies
  • Undertake Process Analysis & Design activities
  • Review/release of documentation when required
  • Support development teams by clarifying requirements and design
  • Initiate communication with team(s) and across business analysis team to ensure implementation, and support end user training
  • Contribute to the growth of our Capgemini Salesforce team through coaching, knowledge transfer, and teamwork
  • Share lessons learnt and be part of our Salesforce community.


  • For junior profiles, no experience is required, but you must be open to learn the Salesforce technology, embrace the Capgemini culture and be part of the number one CRM universe
  • For more senior profiles, knowledge of Salesforce, (as well as certifications), and experience as a Business Analyst/consultant is required
  • Willing to work Agile or hybrid, knowledge of these is an advantage
  • Strong interest in CRM, Content Management, E-commerce or the Digital universe
  • Team player with efficient communication skills
  • Intellectual curiosity with strong analytical skills
  • Keen to work in international environment
  • Fluent in EN and NL or FR
  • Client focused
  • Looking forward to be part of Capgemini and our Salesforce Ohana.

Sounds interesting? Apply now and we can have a nice conversation. It’s in our DNA to be flexible in the way we work: we can meet up close to your location, you can come visit our headquarters and meet some of our teams and consultants, or we can have a video call… all up to you!



Work with great people

Sander Theuns
Salesforce Functional Expert
"Capgemini provides me with the right challenges and empowers me so that I can learn and improve daily."
Christoffel Gilis
UX designer
"Idean, an Ideal place to work!"
Ward Lambrecht
Business Analyst
"I joined Capgemini because we share the same drive; to empower each other and to grow towards new sustainable heights"

Great Place to Work

  • Global company with European Management style

  • Entrepreneurship in a stable environment

  • Projects for big companies

  • True industry shapers

  • Work in a stable environment

  • Career development framework

  • We nurture your strongest asset; knowledge

  • Flat structure, no strict hierarchy

About the company

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.

1976Founded in 1967 in Grenoble by Serge Kampf as Sogeti.

1970The first company in the sector to offer consulting.

1975Acquisition of Cap and Gemini

1980First major transatlantic contract with the Los Angeles Time.

1998First multinational contract with General Motors

2000Group headcount surpasses – 50.000

2010Group headcount surpasses 100.000

2016Serge Kampf passes away

2017Celebrations for 50 years Capgemini


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