{$ msg.text $}

Job Description

Working as part of the Global Product Specialist team and reporting to the Head of Product Specialists, the Product Specialist is Meltwater's subject matter expert on all things social, digital, & marketing analytics. You’re a collaborator and sales accelerator, working with our top performers in Client Acquisition and Client Success, and will help our Growth Executives and Sales Executives steward customer relationships while providing strategic counsel on industry best practices, product use cases, competitive positioning, and thought leadership for all things social.

Job Responsibilities

  • Act as a resource for Growth Executives and Sales Executives to provide strategic direction, including guidance on relevant social media and digital strategy.
  • Support Growth Executives with a solution-oriented approach to upsell the Meltwater Social suite of products to the existing customer base.
  • Assist in the development of compelling proposals, presentations, and pitches for client meetings leveraging your industry and product knowledge.
  • Clearly articulate Meltwater Social’s value proposition and value drivers, centered on the business problems we solve for our customers, to decision-makers.
  • Collaborate closely with a cross-functional team across Client Acquisition, Client Success, Growth Executives, Product Specialists, Implementation, Professional Services, and Engineering.
  • Represent Meltwater Social at industry and customer events.
  • Stay knowledgeable and attuned to the ever-changing social and digital marketing and marketing technology space.

Important Details:

Interview Process: Initial Phone Interview, In-person Interview, Final Interview with Senior Leadership

Compensation: Base Salary + Individual Performance and Team Performance Bonuses


Skills & Requirements

  • University degree with strong academic results
  • 2+ years of experience in digital marketing, social media marketing, marketing analytics technology, PR analytics technology, or some combination.
  • Outstanding communication and presentation skills across the board.
  • Creativity and enthusiasm with customer-facing presentations.
  • Experience working with, selling into, and building long-term relationships with customers.
  • Proven skills in working with technology and SaaS offerings, with a curiosity to continuously learn.
  • Strong organizational and solution-driven skills.
  • Excellent collaboration and internal team-building skills.
  • Diligent, disciplined, & accountable – comfortable in performing at a high-level in a dynamic and deadline-driven environment.

Hiring Manager
Sarah Shoemaker

About the company

About Meltwater

Founded in Oslo in 2001 before moving our headquarters to San Francisco in 2006, Meltwater is the global leader in media intelligence, with over 2,000 employees globally and 30,000 corporate clients. Our innovative products help businesses extract insights from billions of online conversations and articles – we call it Outside Insight.

Meltwater Social Solutions

Our newest and fastest-growing division, our Social Division enables brands and agencies to turn data-driven insights into actionable customer engagement opportunities, automating many of today's manual efforts within an AI-powered social analytics engine. We offer an end-to-end digital marketing solution and product suite.

Unique Culture

For over nineteen years, Meltwater has maintained a very unique culture, based on a foundation and belief in people and the potential they possess, regardless of experience. Like many entrepreneurially focused companies, Meltwater employees embody the work-hard, play-hard spirit. Whether you meet an employee from San Diego or Hong Kong, you will likely discover many similarities in terms of their achievements, focus and superior communication skills.

Our office spaces are collaborative, open working environments in which teamwork, learning, and fun are the day-to-day norms. Each office consists of a number of small teams, ensuring that all of our employees have easy and frequent exposure to their managers and can quickly learn from those around them.

Benefits Overview:

  • Meltwater is proud to offer expansive medical coverage for employees and dependents, sourced by Blue Cross.
  • Dental coverage
  • Vision coverage
  • Paid Maternity/Paternity leave
  • Wellness Program
  • Retirement savings & 401k matching
  • Life Insurance
  • Professional Development Initiatives
  • FSA options
  • Disability Insurance
  • Family Leave Plans
  • Generous PTO
  • Paid Holidays
  • Paid Sick Leave
  • Frequent team events & company outings
  • Fitness Subsidies
  • Fully stocked kitchens
  • Open-plan workplaces
  • Pet-friendly offices
  • Vibrant company culture

Equal Opportunity

Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.

On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.

Visit website

Our Location


Follow Meltwater Americas