The Client Success Account Representative role is both challenging and rewarding. Through a strong culture of collaboration and growth, the position emphasizes skills in consultation, analysis, SaaS account management and business to business sales.
This role focuses on ongoing relationship-building and proactive account management activities, identifying and scoping new opportunities, and promoting overall customer satisfaction, and renewals of service.
As part of the role, you will be speaking to a wide range of companies and organizations – from universities and local government departments to Fortune 500 companies. The right candidate will be responsible for managing a portfolio of Southeast clients & the upsell and renewal process while engaging with C-Level Executives to ensure successful implementation of all Meltwater solutions.
What you can expect at Meltwater Miami:
The Meltwater team is located in a fun, energetic and professional space in the heart of Brickell.
Guided by our core values, Meltwater has a fundamental belief in people and the potential they possess. We are not afraid of investing in hidden talent and believe that in an environment where people are motivated and supported by their colleagues individuals will discover their strengths.
The Meltwater Group offers an extremely ambitious career path with plenty of opportunities for personal and professional growth an international environment.
Learn more about Meltwater on our website at www.meltwater.com
Follow us on Twitter @meltwater or like the MeltwaterGroup page on Facebook
Learn more about the Meltwater Entrepreneurial School of Technology (MEST), our non-profit school in Accra, Ghana by visiting www.meltwater.org
Your ideal qualifications
Founded in Oslo in 2001 before moving our headquarters to San Francisco in 2006, Meltwater is the global leader in media intelligence, with over 2,000 employees globally and 30,000 corporate clients. Our innovative products help businesses extract insights from billions of online conversations and articles – we call it Outside Insight.
For over fifteen years, Meltwater has maintained a very unique culture, based on a foundation and belief in people and the potential they possess, regardless of experience. Like many entrepreneurially focused companies, Meltwater employees embody the work-hard, play-hard spirit. Whether you meet an employee from San Diego or Hong Kong, you will likely discover many similarities in terms of their achievements, focus and superior communication skills.
Our office spaces are collaborative, open working environments in which teamwork, learning, and fun are the day-to-day norms. Each office consists of a number of small teams, ensuring that all of our employees have easy and frequent exposure to their managers and can quickly learn from those around them.
Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.
The “EEO is the Law” poster is available at: http://bit.ly/2KBm9Ei
And “EEO is the Law Supplement” poster is available at: http://bit.ly/2Kmxnxd
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