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Client Success Representative (Indonesia Market)

  • Applications are considered on a rolling basis
  • Singapore
  • Applications are considered on a rolling basis
  • Singapore

About Meltwater:

Meltwater is the global leader in media intelligence and our innovative SaaS solutions help businesses extract insights from billions of online conversations and articles – we call it Outside Insight. With over 30,000 companies using Meltwater worldwide and more than 60 offices on six continents, Meltwater offers countless ways to make an impact. Meltwater has won several awards as a Top Employer worldwide, and our culture is based on a fundamental belief in people and the potential they possess. Our employees embody the ‘work hard, play hard’ spirit, and we are lucky to have some of the best and most talented people out there. Close mentorship and team unity are constantly emphasized to ensure every individual is continuously developing.

About the Department: Client Success

The Client Success team focuses on growing and engaging Meltwater’s existing client base. As a Client Success Representative, you will play a critical role in driving adoption, utilization, growth and retention by providing post-sales guidance and initiatives for our key clients in Southeast Asia and in particular, Indonesia. Success in this position requires excellent client service skills, strong product knowledge, and the ability to thrive in a fast-paced and team-focused environment.

This position is a great opportunity for high potential candidates looking to gear themselves up and progress into an Account Manager role eventually, where they will manage clients independently while working on sales quotas.

Role: Client Success Representative (Indonesia Market)

Responsibilities:

  • Client-facing role where you work closely with Account Managers to provide excellent support to a portfolio of Meltwater’s clients with a focus on clients from Indonesia
  • Ensure that clients derive maximum value from their investment in Meltwater’s solutions, keep product engagement high and increase client growth potential
  • Monitor client product usage data, health indicators, renewal dates and identify upsell and cross-sell opportunities, and preempt the Account Managers accordingly
  • Resolve complex client issues, collaborate with internal and external stakeholders to ensure timeliness, accuracy and quality of client deliverables, and ensure customer success
  • Participate in regular meetings / business reviews with clients to understand customer milestones, identify potential gaps and how else to improve their customer journey with Meltwater
  • Become an expert user on our SaaS platforms and extract reports by mining digital media and social media content based on each client’s individual parameters
  • Analyse data streams from multiple media channels to measure impact of clients’ brand marketing, public relations and social media outreach campaigns

Requirements:

  • Strong language proficiency in English and Bahasa Indonesia (for B2B sales requirements)
  • Preferably have experience dealing with Indonesia market / clients
  • Bachelor’s Degree (in any discipline) with strong academic results
  • Up to 1 - 2 years of relevant work experience in sales, client servicing or account management
  • Very hardworking, independent and motivated individual
  • Keen on progressing towards account management role and eventually carry a sales quota
  • Highly skilled at multi-tasking with the ability to adapt and learn fast
  • Passionate about building relationships along with strong interpersonal skills
  • Experience engaging clients of all seniority levels
  • Dealt with complex or escalated customer situations, and able to navigate large organizations and gain executive level buy-in
  • Strong empathy for customers, plus a passion for influencing customer revenue and growth
  • Ability to think outside the box as needed with an instinct for creativity

Work with great people

Naresh Nehvin
Sales Consultant, Client Acquisition
"Meltwater has empowered me as a professional and individual. It has gifted me the rare opportunity to work with seasoned practitioners and industry leaders as a trusted consultant to their business."
Faten Amzah
Account Manager, Client Success
"Meltwater entrusted me to work independently with regional key decision makers from the start. It all boils down to the support and trust that we place in our most important asset - people!"
Amanda Shaw
Senior Manager, Client Success
"Meltwater teaches you to learn fast and fail quickly. We support a growth mindset, and from the most junior staff to senior management, everyone is accessible and supports each other's career."
Gordon Toh
Managing Director, Client Acquisition
"Meltwater's fast-paced business environment and forward looking leadership gives me confidence that I am investing my time into a rapidly growing industry."

Great Place to Work

  • Competitive salary & bonuses

  • Work-life balance

  • Generous vacation leave & medical benefits

  • Vibrant office space and well-stocked pantry

  • Progression and empowerment

  • Diverse, high-performance & collaborative teams

  • Flat hierarchy and strong support groups

  • Global presence with opportunity to travel

  • A uniquely Meltwater culture

About the company

Meltwater, the pioneer of media intelligence and now Outside Insight, gives businesses the information advantage they need to stay ahead. We believe that business strategy will be increasingly shaped by insights from online data. Organisations will look outside, beyond their internal reporting systems to a world of data that is constantly growing and changing. Our customers use these insights to make timely decisions based on real-time analysis.

More than 30,000 companies have used Meltwater’s media intelligence to stay on top of billions of online conversations and extract relevant insights to strategically manage their brands. With nearly 20 years of experience analyzing data, Meltwater is dedicated to a personal & global service built on the local expertise of more than 60 offices across six continents. Meltwater is also committed to fostering the data science ecosystem through MEST, a pan-African entrepreneurial program and incubator, and Shack15, a global data science community.

CHECK OUT OUR BRIGHT OFFICE & EXCITING CAREER OPPORTUNITIES HERE!
VISIT: https://www.meltwater.com/sg/about/careers/

Culture!

Meltwater has won several awards as a Top Employer worldwide, and our culture is based on a fundamental belief in people and the potential they possess. Our employees embody the ‘work hard, play hard’ spirit, and we are lucky to have some of the best and most talented people out there. Close mentorship and team unity are constantly emphasized to ensure every individual is continuously developing.

We create an environment where our people are motivated by their colleagues to discover new strengths and shine even brighter. We keep our entrepreneurial spirit alive within every team and every department—delighting in hard work and relishing the feeling of accomplishment that comes with it.

Our values are at the core of our culture, and they can be summed up by the acronym MER, which means “more” in Norwegian.

Moro [‘mo(·)ro]
Norwegian for “Fun.” We believe that in order to become successful as a whole, we should all enjoy ourselves. That’s why we promote a fun, collaborative working environment.

Enere [‘e nðr’e]
Norwegian for “Number One.” At Meltwater, average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations.

Respekt [re’spekt]
Norwegian for “Respect.” We believe it matters how a company or an individual becomes number one. Striving to be the best doesn’t mean sharp elbows: we should all treat our colleagues and customers with respect and humility.

MER
An acronym for Moro, Enere and Respekt, which creates the Norwegian word “More.” We celebrate our victories without losing our drive to improve—whether in reaching personal goals or corporate milestones. Though simple on the surface, our values guide us in everything we do, from how we prioritize our objectives and make decisions to how we clarify expectations and measure our success.


Talent Acquisition, Meltwater Singapore | Hiring Manager

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Meltwater Singapore

Singapore
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