Salary: £30,000 base salary, £41,000 OTE
Start date: ASAP
Meltwater is recognized for its outstanding customer service and the Client Care Team personifies this spirit. This team works directly with our clients, who include the world’s largest agencies and global enterprises as well as a number of industry leading corporations.
The Client Care Specialist is at the center of the daily operations of Meltwater. In this role, the Client Care Specialist works closely with clients and many other departments including Development, Sales and Product Management to provide high quality and timely service to our clients.
What’s in it for you?
And what about the extra stuff?
At a minimum you will need:
Meltwater, a pioneer of Media Intelligence and now Outside Insight, gives businesses the information advantage they need to stay ahead. More than 32,000 companies use Meltwater’s media intelligence to stay on top of billions of online conversations and extract relevant insights to strategically manage their brands. With nearly 20 years of experience analyzing data, Meltwater is dedicated to personal, global service built on the local expertise of 55 offices across six continents. Meltwater is also committed to fostering the data science ecosystem through MEST, a pan-African entrepreneurial program and incubator, and Shack15, a global data science community. Learn more at meltwater.com.
Like many entrepreneurially focused companies, Meltwater employees embody the work-hard, play-hard spirit. Whether you meet an employee from San Diego or Hong Kong, you will likely discover many similarities in terms of their achievements, focus and superior communication skills.
Our office spaces are collaborative, open working environments in which teamwork, learning and fun are the day-to-day norms. Each office consists of a number of small teams, ensuring that all of our employees have easy and frequent exposure to their managers and can quickly learn from those around them.