Must be able to write and speak fluently in Dutch and English.
CV and a cover letter in English
Please note: Applications will not be considered should you not have all of the above prerequisites.
We are looking for a full-time Customer Support Representative to join our team here in our Berlin office. We are on the lookout for someone who can prioritize in a high volume environment and understands our client’s needs on a daily basis.
The Support Legends at Meltwater are part of our Client Experience department which consists of passionate people who take pride in going the extra mile to deliver outstanding service. You will be the first point of contact for helping our clients and work closely with our Client Experience and Product Management team.
We are looking for people who are interested in developing their skills in an international and dynamic workplace, and a positive and solution-oriented attitude is a must-have.
What you'll do:
Provide excellent client support via email and live chat to enhance the client experience
Take ownership of support tickets from start to completion while providing value-added information
Be an expert on Meltwater products and features as they are launched and engage with our Product Experts globally
Drive and implement new initiatives to take our support to the next level
Contribute to our internal product training sessions and engage with our global Support team
Contribute to and quality assure translations of our knowledge base
What should you have:
University degree (any discipline)
Solution orientated and self-motivated personality
Ability to think logically and provide solution-based suggestions
Ability to prioritize requests in order to optimize efficiency and team synergy
Strong technical aptitude - you are able to quickly learn and implement new technologies
The ability to assess and understand a situation and create a sense of urgency
Flexibility to work different shift hours
An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time
Outstanding written and verbal communication skills in Dutch and English
Experience with ticketing systems like Zendesk and JIRA or similar live chat platforms is a bonus
What we offer:
Lots of opportunity for personal growth and development
State-of-the-art office with snacks, table tennis and lots of coffee
A dynamic and fun work environment with amazing co-workers
Monthly company events/bonding
Over het bedrijf
Based on a foundation and belief in people and the potential they possess, regardless of experience. Like many entrepreneurially focused companies, Meltwater employees embody the work-hard, play-hard spirit. Whether you meet an employee from San Francisco to Cape Town, you will likely discover many similarities in terms of their achievements, focus and superior communication skills.
Our office spaces are collaborative, open working environments in which team work, learning and fun are the day-to-day norms. Each office consists of a number of small teams, ensuring that all of our employees have easy and frequent exposure to their managers and can quickly learn from those around them.
For over fifteen years, Meltwater has maintained a very unique culture. More about us! Watch here!
Learn more about Meltwater on our website at www.meltwater.com
Follow us on Twitter @meltwater or like the MeltwaterGroup page on Facebook
Learn more about the Meltwater Entrepreneurial School of Technology (MEST) at www.meltwater.org