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Order Services Agent (1 year contract)

  • Application Deadline: April 15, 2020
  • Kuala Lumpur
  • Application Deadline: April 15, 2020
  • Kuala Lumpur

F-Secure Malaysia has a 1 year contract position for Order Services Agent.

We are looking for a self-motivated and positive individual to join the team.

Order Services Agent is responsible for taking care of F-Secure's customers orders globally in electronic format and via e-mail service.

The Order Services team is part of an international organization working around the clock to ensure customer's orders are being handled and fulfilled accurately and efficiently.

Work time for the position is from Monday to Friday on Night shift 9pm to 5am.


  • Processes sales orders, delivers products and services to F-Secure Partners and customers in form of licenses certificates and other proof of purchases.
  • Issues invoices and ensures that customer orders are dispatched and invoiced accurately and on time.
  • Ensures that orders have valid and required data, and that financial and other guidelines are followed by both internal and external partners before accepting orders for processing.
  • Handles exceptions and change requests from stakeholders related to own responsibility areas.
  • Maintains customer and partner account information and other data relevant to order processing in multiple systems.
  • Answers internal and external enquiries on product availability, requirements for order processing, delivery conditions, as well as the status of orders and product or service deliveries.


  • Diploma and/or Degree in Business Administration or similar.
  • Fluent in written and spoken English.
  • Japanese language skills would be an added advantage.
  • Proficiency in Microsoft Office applications.
  • Ability to concentrate also on repetitive and monotonous tasks without compromising accuracy.
  • Ability to work under deadlines and manage stressful situations.
  • Ability to work independently and take ownership of tasks entrusted to you.
  • Experienced and comfortable working in an international environment.
  • Ability to solve complex requests.
  • Customer centric mindset.
  • Privacy and security mindset in today's digital world.
  • Ability to be flexible with working hours when needed.
  • Being an active team player.
  • Self-motivated and positive attitude.


  • Great attention to details.
  • Good communication skills.
  • Fast learner.
  • Adaptability to change.
  • Ability to work independently, and at the same time be a team player.
  • Self-motivated with leadership skills.

Work with great people

Karolina Malagocka
Senior Marketing Manager
"At F-Secure we see the value of each and every person"
Zuzanna Kunik
Data Scientist
"As a data scientist, I love working closely to data. As an extrovert, I love working with people. In my current role I’m doing both. "
Jonas Lundberg
Global Cyber Security Solution Sales
"I feel confident in selling our services that protect our customers. It's extremely stimulating and gives me a sense of purpose"
Ruediger Trost
Pre-Sales Manager
"After more than 11 years, I still go to the office with a smile, even if it is a Monday morning =)"

Great Place to Work

  • Over 1,700 amazing colleagues in nearly 30 offices

  • Possibility to protect the world

  • Work with best of class experts who care

  • Relaxed, open and fun working environment

  • 68+ of nationalities

  • Global with the spirit of a small company

About the company

At F-Secure, we are committed to helping people and businesses be free in the digital world, without having to worry about cyber security. Every day, our Fellows face the daunting challenge of outsmarting those that disrupt the digitalized world. A difficult task, we know, but something we all come together to do for our customers. We make the world a safer place.

Our Fellowship of people have a shared interest in being successful together and being open and honest with each other. At F-Secure, we meet each other as equals, but challenge each other’s ideas – we believe this makes us all better and creates a more secure environment for our customers.

As an F-Secure Fellow, you’ll be joining a tight knit network of over 1,600 colleagues, spread over 25 offices around the world. To us, Fellowship means that what we do together is more important what I do. At F-Secure you will be part of our Fellowship. Be who you are – bring your best self.

1988F-Secure established under the name Data Fellows

1992First public hysteria about a computer virus

2002First Antivirus for mobile phones

2004F‑Secure Labs launches first antivirus industry blog

2009F‑Secure’s next step into the cloud

2015F-Secure aims to become the leading European cyber security company

2018MWR InfoSecurity joins F-Secure

Joyce Leong | Hiring Manager

I'm interested

Kuala Lumpur
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