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IT Service Manager MS Azure

  • Application Deadline: Feb. 23, 2020
  • Stockholm
  • Application Deadline: Feb. 23, 2020
  • Stockholm

With 280 hotels and 18 000 employees across six markets, Scandic Hotels is the biggest hotel chain in the Nordics. We are in the midst of an exciting business transformation with a focus on new, digital opportunities to alter the way we work today and in the future. Our continuous commitment to sustainability is a part of our business model and embraces diversity and inclusion. At Scandic Group we are a multi-talented team collaborating to find solutions for our hotels, guests and business to grow and to make a difference. Join a company where you can truly be yourself!

As part of our business transformation we are now strengthening our digitalization capabilities and are looking for an IT Service Manager for MS Azure. As IT Service Manager you execute and deliver on agreed road maps in tight relationship with our Vendors and manage the day to day service delivery to ensure a cost effective and robust Service Delivery that adds value to the Business.

Main activities:

  • Develop our Vendor contracts and have a continuous tight relationship with the Vendor(s)
    • Optimize the Service Delivery – Challenge ways of delivery, continuously improve
    • Partnership – Build trust and engagement with Vendor(s) account team
    • Business knowledge – Ensure the Vendor(s) understands Scandic’s business model to be able to optimize Service values
    • Follow up on Contract fulfillment and other objectives
  • Responsible to execute and deliver on agreed road maps, both short and long term
  • Tight and clear Collaboration with other Scandic IT Service Managers, IT Service Specialists, SDM’s and other internal stakeholders to ensure efficient Service Delivery
  • Efficient Incident Management, Request Fulfillment and minimizing recurring incidents through Problem Management
  • Keeping the Service documentation up to date
    • Service Catalogue
    • Knowledge base articles and Support scripts
    • Self service at Service Portal
    • Service Delivery Models
  • Project resource in Service related projects
  • Strategic Technical skills to ensure long term optimization in applicable Service are to enable and support Scandic’s long term Digital agenda
  • IT Service Financial follow up
  • Change & Release Administration.

Work with great people

Parisa Amoor
Recruitment Specialist
"At Scandic we see people's differences as a strength, we take care of each other's unique potential."
Helena Blomberg
Call Centre Manager
"I get great opportunities for development and do it together with lovely colleagues."
Oliver Bowley
"Scandic is on a digital journey, along with my welcoming, driven and international team I work hard to make it happen. "

Skills & Requirements

Experiences you bring and share with us:

  • At least 5 years’ experience from similar work
  • Broad knowledge in and understanding of services provided through Microsoft Azure
  • Experience in ITIL in general and Incident/Problem Management and Request Fulfilment in particular
  • Ability to turn strategy into action and translate business demands into user friendly solutions utilizing cloud technologies
  • Ability to build strong relationships and an inclusive, collaborative solution oriented work environment
  • Good communication skills and ability to present data and recommendations in an organized and logical manner to all levels of an organization.
  • Integrity and ability to build trust with senior management
  • High level of learnability and adaptable to agile ways of working.
  • Can-do-approach and positive team player
  • Preferably an university degree, preferably within IT
  • Solid English and Swedish skills, spoken and written

Information about the position

This is a full-time employment.

We only accept applications through our website. All applications will be processed continuously, so please apply as soon as possible.

If you have ambitions to develop, we will give you the opportunity to grow in your role. The development opportunities within our organization are endless. We are looking forward to welcoming you to Scandic.

Great Place to Work

  • Professional and personal development

  • Partner discounts

  • Family & Friends discounts

  • Discounts when eating, drinking & staying with us

  • Flexible office working hours

  • Competitive pension scheme

About the company

We know that we reach further when we assent to our differences. At Scandic we want you to be yourself and develop in the direction you want to go, with the foundation of safe conditions and fair agreements. Bring your experiences, engagement and your way of thinking - contribute to a culture where we genuinely care about each other, our guests and our planet. Welcome to Scandic.


You are empowered to go in your desired direction, whichever that might be.

You can be yourself at Scandic, that’s how we are able to give that genuine personal service to our guests. We don’t always know what challenges we will face during the day, but we will solve them together.

We will challenge you to take initiatives to accelerate the positive change for earth and build this and future generations as a whole.

You are trusted to step out of your comfort zone and make a difference. We have the muscles to make use of great initiatives.

Visste du att... TOM

TOM...uppmuntrar alla att göra skillnad för miljön och att det var en av våra kollegor inom housekeeping som kom på idén om ”häng-upp-handduken”.

TOM...i Sverige blivit rankad som besöksnäringens mest attraktiva arbetsgivare två år i rad, i Visitas årliga undersökning.

TOM…har en tillgänglighetsstandard bestående av 135 punkter, i syfte att ge samma service, produkter och tjänster tillgängliga för alla.

TOM... serverar mer än 25 miljoner koppar kaffe varje år och att allt kaffe som serveras är ekologiskt och Fairtrade eller UTZ-certifierat.

TOM...ständigt utvecklar hållbarhetsarbetet, där vi senast valt bort sugrör, drinkpinnar, tandborstar och take away-lock gjorda i plast.

TOM...har KRAV-märkt frukost på alla svenska hotell sedan 2001. Scandic har också varit engagerad som rådgivare vid utvecklingen av kriterier för KRAV.

TOM...tack vare vårt stora miljöengagemang, blivit rankad som branschens mest hållbara arbetsgivare åtta år i rad, av Sustainable Brand Index.

TOM… i fler än 4 fall av 5 har Svanen-märkta hotell och vi jobbar för att samtliga hotell ska uppnå kravmärkningen.

TOM…har arrangerat världens största blind-lunch i totalt mörker, för att uppmärksamma synskadade under dagen för personer med funktionshinder.

TOM...under 2014 inledde ett samarbete med organisationen Real Stars, centrerat kring ”Fair Sex”, dvs. arbete mot människo- och sexhandel.

Did you know that...TOM

TOM... “Hang up your towel” is one of Scandic’s innovative ideas within sustainability and was initiated by one of our housekeepers.

TOM... More than 4 out of 5 of our hotels are eco-labelled and the proportion is growing all the time.

TOM... We have an accessibility standard, including 135 points, to be able to provide same products and services for everyone at our hotels.

TOM... We have arranged the world's largest blind lunch, in total darkness, in order to highlight the annual Day of Persons With Disabilities.

TOM... we serve more than 25 million cups of coffee each year and all of our coffee is ecologic, and FairTrade or UTZ-certified.

TOM... all breakfast buffets at our hotels in Sweden are certified by KRAV since 2001 and that we have been engaged as advisors when developing the criterias for KRAV.

TOM...thanks to our engagement in sustainability matters we have been named the most sustainable brand in the hotel industry, eight years in a row, by Sustainable Brand Index.

Christer Forsberg Philip | Hiring Manager

I'm interested
Scandic Hotels Group

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