{$ msg.text $}

Senior Consultant, Social Media

  • Applications are considered on a rolling basis
  • Singapore
  • Applications are considered on a rolling basis
  • Singapore

About Meltwater:

Meltwater is the global leader in media intelligence and our innovative SaaS solutions help businesses extract insights from billions of online conversations and articles – we call it Outside Insight. With over 30,000 companies using Meltwater worldwide and more than 60 offices on six continents, Meltwater offers countless ways to make an impact. Meltwater has won several awards as a Top Employer worldwide, and our culture is based on a fundamental belief in people and the potential they possess. Our employees embody the ‘work hard, play hard’ spirit, and we are lucky to have some of the best and most talented people out there. Close mentorship and team unity are constantly emphasized to ensure every individual is continuously developing.

Role: Senior Social Consultant

As the Senior Social Consultant in our Southeast Asia region, you will be a critical resource in the Meltwater Social team who will be championing and communicating the value of social media & analytics.

As the subject matter expert in social, digital & marketing solutions and products, you will have the opportunity to work in both an external client facing and internal consultancy role in fulfilling and driving client goals using Meltwater’s social media solutions.

You will be a collaborator and sales accelerator, enabling our Senior Social Sellers to steward customer relationships and get in more social business for the company, while providing strategic counsel on industry best practices, product use cases, competitive positioning and thought leadership for all things social.

With the largest global mainstream news and social media source base, we enable any analysis to be built on top of the most complete data set possible. Beyond just social listening we enable marketers to drive conversions across the marketing funnel through community management tools, audience insight & affinity analysis, influencer discovery & management, and even single view visualisation of Earned, Owned and Paid media. We surface these insights through our web & mobile applications, reports and alerts, and enable our clients to integrate it with their marketing stack through Meltwater’s APIs.

Responsibilities:

  • Support the SEA Meltwater Social Lead in three key pillars; Knowledge Transfer, Technical Consultancy for client requirements, and Technical Collaboration with Media Agencies on platforms and insights analysis
  • Knowledge transfer of Social Media analytics tools, Meltwater Social product capabilities and Industry/Competitor knowledge to internal Social Sellers in Meltwater SEA, while also clearly articulating Meltwater Social's value proposition and value drivers to external clients, focusing on the business problems we solve for our customers
  • External communications and some presales work - attend client meetings and collaborate with Social Sellers on use case solutions for clients, sharing best practices, case studies, assist in the development of compelling proposals, presentations and pitches for clients, POCs, etc
  • Act as a critical resource for Social Sellers by providing strategic direction, including guidance on best-in-class social media & digital strategies, sharing a solution-oriented approach to upsell the Meltwater Social suite of products to new or existing customer base
  • Product Champion - join global product calls to learn more of our product developments, product partnerships, and strategize with Social Lead on roll-out and in-market strategies
  • Be a key resource in the region for industry knowledge, technical know-how, competitor updates and media agency capabilities

Requirements:

  • Bachelor's degree in a related specialization. (Marketing, Digital Marketing, Managing Information System, Digital Communication)
  • Must be residing in Singapore
  • Mid-level / have 3 - 5 years of relevant work experience
  • Must be an extremely strong communicator, and possess great interpersonal and stakeholder management skills
  • Innovative and creative, someone who is a solution-oriented person
  • Have spent time working in-house or with media agencies (4A) on marketing and analytics platforms, well versed at using social media and analytics tools
  • Passionate about digital marketing and analytics
  • Previous experience in working on and presenting for bids or “internal marketing pitches”
  • Have breadth of general knowledge on the social media analytics space
  • Keen eye on how to use data analytics to improve clients’ business impact
  • Familiar with or have used media monitoring or social analytics platforms, marketing clouds, and data visualisation tools
  • Some familiarity with APIs and JSON format integrations
  • Motivated, proactive, initiative and organized with the ability to work under tight deadlines and in a high-pressure environment
  • Team player, mature, and a self-starter

Work with great people

Naresh Nehvin
Sales Consultant, Client Acquisition
"Meltwater has empowered me as a professional and individual. It has gifted me the rare opportunity to work with seasoned practitioners and industry leaders as a trusted consultant to their business."
Faten Amzah
Account Manager, Client Success
"Meltwater entrusted me to work independently with regional key decision makers from the start. It all boils down to the support and trust that we place in our most important asset - people!"
Amanda Shaw
Senior Manager, Client Success
"Meltwater teaches you to learn fast and fail quickly. We support a growth mindset, and from the most junior staff to senior management, everyone is accessible and supports each other's career."
Gordon Toh
Managing Director, Client Acquisition
"Meltwater's fast-paced business environment and forward looking leadership gives me confidence that I am investing my time into a rapidly growing industry."

Great Place to Work

  • Competitive salary & bonuses

  • Work-life balance

  • Generous vacation leave & medical benefits

  • Vibrant office space and well-stocked pantry

  • Progression and empowerment

  • Diverse, high-performance & collaborative teams

  • Flat hierarchy and strong support groups

  • Global presence with opportunity to travel

  • A uniquely Meltwater culture

About the company

Meltwater, the pioneer of media intelligence and now Outside Insight, gives businesses the information advantage they need to stay ahead. We believe that business strategy will be increasingly shaped by insights from online data. Organisations will look outside, beyond their internal reporting systems to a world of data that is constantly growing and changing. Our customers use these insights to make timely decisions based on real-time analysis.

More than 30,000 companies have used Meltwater’s media intelligence to stay on top of billions of online conversations and extract relevant insights to strategically manage their brands. With nearly 20 years of experience analyzing data, Meltwater is dedicated to a personal & global service built on the local expertise of more than 60 offices across six continents. Meltwater is also committed to fostering the data science ecosystem through MEST, a pan-African entrepreneurial program and incubator, and Shack15, a global data science community.

CHECK OUT OUR BRIGHT OFFICE & EXCITING CAREER OPPORTUNITIES HERE!
VISIT: https://www.meltwater.com/sg/about/careers/

Culture!

Meltwater has won several awards as a Top Employer worldwide, and our culture is based on a fundamental belief in people and the potential they possess. Our employees embody the ‘work hard, play hard’ spirit, and we are lucky to have some of the best and most talented people out there. Close mentorship and team unity are constantly emphasized to ensure every individual is continuously developing.

We create an environment where our people are motivated by their colleagues to discover new strengths and shine even brighter. We keep our entrepreneurial spirit alive within every team and every department—delighting in hard work and relishing the feeling of accomplishment that comes with it.

Our values are at the core of our culture, and they can be summed up by the acronym MER, which means “more” in Norwegian.

Moro [‘mo(·)ro]
Norwegian for “Fun.” We believe that in order to become successful as a whole, we should all enjoy ourselves. That’s why we promote a fun, collaborative working environment.

Enere [‘e nðr’e]
Norwegian for “Number One.” At Meltwater, average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations.

Respekt [re’spekt]
Norwegian for “Respect.” We believe it matters how a company or an individual becomes number one. Striving to be the best doesn’t mean sharp elbows: we should all treat our colleagues and customers with respect and humility.

MER
An acronym for Moro, Enere and Respekt, which creates the Norwegian word “More.” We celebrate our victories without losing our drive to improve—whether in reaching personal goals or corporate milestones. Though simple on the surface, our values guide us in everything we do, from how we prioritize our objectives and make decisions to how we clarify expectations and measure our success.


Talent Acquisition, Meltwater Singapore | Hiring Manager

I'm interested
Meltwater Singapore

Singapore
Visit website