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Associate Delivery Manager

  • Sandton
  • Sandton

Job Description

Delivery Managers are required to design and define their role to get the best for the business and the Clients they work with. The successful candidate will be joining a fun and supportive team who value each other’s input. We encourage individuals to put forward innovative ideas on how we can work smarter and provide a better experience for our Clients. This role is one that requires initiative, you are making important business decisions on a daily basis and need to be self-motivated, escalating as required. You are required to interface internally and externally, and particularly work in close partnership with the technical consultants and the Account Directors (ADs)/Account Managers (AMs).

The Delivery Management team plays a critical role in ensuring that projects are delivered on time and within budget, make optimal use of our resources, and enable F-Secure Consulting to meet its revenue and growth targets.

An Associate Delivery Manager will manage order intake, forge client relationships, schedule project delivery, capture client requirements, and work closely with more senior members of the Delivery Management Team on larger accounts, among other responsibilities.

As an Associate Delivery Manager, you will play a key role in ensuring our clients receive a stellar service and managing the often-complex logistics surrounding the delivery of our services.

Associate Delivery Managers are responsible for the following areas on a daily basis:

  • Managing Client expectations which includes:
  • Liaising with Clients on upcoming, current and recently completed engagements in a professional and timely manner
  • Ensuring we are compliant with any delivery SLAs
  • Reviewing project delivery processes to ensure that Client expectations are met in terms of service and delivery
  • Ability to interpret and develop procedures to meet Client-specific contractual requirements and service delivery procedures
  • Facilitating scoping by:
  • Working with technical consultants to scope projects for delivery
  • Understanding the Client’s needs and the best way to engage with them
  • Compiling project documentation which includes:
  • Creating accurate Statements of Work and other project artefacts to issue to Clients
  • Maintain work schedule by:
  • Understanding project scope skillset requirements and working closely with service leads and managing consultants to assemble the best available team for each engagement
  • Careful planning and smart scheduling of projects to manage and meet Client satisfaction, consultant workloads and skills development

Main Responsibilities

  • Compile & facilitate key project artefacts by:
  • Working with the ADs/AMs, Consultants and Clients to produce accurate project artefacts
  • Ensuring that the business management system is up to date at all times and accurately reflects the business’ position
  • Working closely with all areas of the business, specifically the technical consultants and the AD/AMs to identify and implement continuous improvement
  • Compiling and maintaining accurate project status reports:
  • To track the status of all projects (including risks, payment, deliverable dates, etc.)
  • Managing commercial and delivery risks as they arise and knowing when to involve key stakeholders
  • Developing and maintaining strong working relationships with clients to help increase the revenue stream outside of new business, ensuring that this ties up with the F-Secure model
  • This includes regular onsite interaction
  • Liaising with clients on upcoming, current and recently completed transactional engagements
  • Reviewing delivered projects to verify recognised income with the financial controller
  • Quality Assurance:
  • Ensuring a high standard of all Client-facing documentation and correspondence
  • Peer review of any Client facing documentation in a timely manner


  • Currently studying part-time BA/Bcom Degree or recent BA/Bcom graduate with limited work experience
  • Excellent communication skills (verbal and written)
  • Professional approach to all aspects of your role both internally and externally
  • Confidence and well presented in client-facing situations
  • Proactive approach with proven planning and organisational skills
  • Ability to use initiative
  • Efficient Time Management
  • Solution-focused
  • Team player
  • Thrives in a fast-paced environment with the ability to work under pressure
  • Innovative and focused on continuous improvement
  • Have an eye for detail and be meticulous with project documentation
  • Excellent working knowledge of MS Office (Outlook, Word, PowerPoint and Excel)

Work with great people

Karolina Malagocka
Senior Marketing Manager
"At F-Secure we see the value of each and every person"
Zuzanna Kunik
Data Scientist
"As a data scientist, I love working closely to data. As an extrovert, I love working with people. In my current role I’m doing both. "
Jonas Lundberg
Global Cyber Security Solution Sales
"I feel confident in selling our services that protect our customers. It's extremely stimulating and gives me a sense of purpose"
Ruediger Trost
Pre-Sales Manager
"After more than 11 years, I still go to the office with a smile, even if it is a Monday morning =)"

Great Place to Work

  • Over 1,700 amazing colleagues in nearly 30 offices

  • Possibility to protect the world

  • Work with best of class experts who care

  • Relaxed, open and fun working environment

  • 68+ of nationalities

  • Global with the spirit of a small company

About the company

At F-Secure, we are committed to helping people and businesses be free in the digital world, without having to worry about cyber security. Every day, our Fellows face the daunting challenge of outsmarting those that disrupt the digitalized world. A difficult task, we know, but something we all come together to do for our customers. We make the world a safer place.

Our Fellowship of people have a shared interest in being successful together and being open and honest with each other. At F-Secure, we meet each other as equals, but challenge each other’s ideas – we believe this makes us all better and creates a more secure environment for our customers.

As an F-Secure Fellow, you’ll be joining a tight knit network of over 1,600 colleagues, spread over 25 offices around the world. To us, Fellowship means that what we do together is more important what I do. At F-Secure you will be part of our Fellowship. Be who you are – bring your best self.

1988F-Secure established under the name Data Fellows

1992First public hysteria about a computer virus

2002First Antivirus for mobile phones

2004F‑Secure Labs launches first antivirus industry blog

2009F‑Secure’s next step into the cloud

2015F-Secure aims to become the leading European cyber security company

2018MWR InfoSecurity joins F-Secure

Carey-Anne Peyper | Hiring Manager

I'm interested

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