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Application Specialist CRM

  • Applications are considered on a rolling basis
  • Stockholm
  • Applications are considered on a rolling basis
  • Stockholm

Do you have solid knowledge about Salesforce and/or Microsoft Dynamics CRM? Have you worked in a larger organization with several systems and integrations? Are you used to act as a technical advisor – gathering requirements and proposing solutions? Maybe you have had a role as an Application Specialist, Marketing Technologist, Technical Consultant, CRM Expert, IT Business Consultant or similar? Scandic is expanding and looking for an ITSM for Salesforce and Microsoft Dynamics CRM to the HQ!

Scandic is looking for a person who can drive the business roadmap regarding Dynamics and Salesforce, an area that you will be responsible for! Your daily job will you perform in tight collaboration with other ITSM, Devops, QA Lead, Developers and Business teams. Example of tasks:

  • Secure that the development is in line according to plan/solution.
  • Maintain the roadmap together with the Business teams, such as Sales and Customer Loyalty.
  • Work close with Service Desk, e.g. SLA’s, KPI’s, act as a 3rdline support and keep the Service Desk up to date regarding new releases, writing knowledge articles/documentation.
  • Act as an advisor regarding technical questions and architecture, e.g. secure that the system is sending right data/format so that analysis is possible and evaluate how Scandic can optimize the systems to be more efficient and keep costs down.
  • Scrum, daily stand ups, planning meetings.
  • Collaboration and follow up with vendors.

Work with great people

Parisa Amoor
Recruitment Specialist
"At Scandic we see people's differences as a strength, we take care of each other's unique potential."
Helena Blomberg
Call Centre Manager
"I get great opportunities for development and do it together with lovely colleagues."
Oliver Bowley
"Scandic is on a digital journey, along with my welcoming, driven and international team I work hard to make it happen. "

Skills & Requirements

You are a senior person who has done several implementations of Salesforce and/or Microsoft Dynamics CRM in larger organizations. Thereby you have experience of requirements gathering, proposing solutions, knowledge about integrations and is used to act advisor regarding complex questions, e.g. how to develop the system to maximize the use/efficiency. We think that you could have had a role as an Application Specialist, Marketing Technologist, Technical Consultant, CRM Expert, System Specialist, IT Business Consultant or similar. You are used to work in agile ways, with IT as well the business side. Fluent in Swedish and English.

As a person you are self-propelled, communicative and collaborative. Further you are analytical with good ability to understand requirements, ask the right questions and come up with good technical solution. Last but not least you have good business understanding with ability to advise the organization on appropriate technical solutions.


With 280 hotels and 18 000 employees across six markets, Scandic Hotels is the biggest hotel chain in the Nordics. We are in the midst of an exciting business transformation with a focus on new, digital opportunities to alter the way we work today and in the future. Our continuous commitment to sustainability is a part of our business model and embraces diversity and inclusion. At Scandic Group we are a multi-talented team collaborating to find solutions for our hotels, guests and business to grow and to make a difference. Join a company where you can truly be yourself!

This is a full-time employment. We only accept applications through our website. All applications will be processed continuously, so please apply as soon as possible.

If you have ambitions to develop, we will give you the opportunity to grow in your role. The development opportunities within our organization are endless. We are looking forward to welcoming you to Scandic.

Great Place to Work

  • Professional and personal development

  • Partner discounts

  • Family & Friends discounts

  • Discounts when eating, drinking & staying with us

  • Flexible office working hours

  • Competitive pension scheme

About the company

We know that we reach further when we assent to our differences. At Scandic we want you to be yourself and develop in the direction you want to go, with the foundation of safe conditions and fair agreements. Bring your experiences, engagement and your way of thinking - contribute to a culture where we genuinely care about each other, our guests and our planet. Welcome to Scandic.


You are empowered to go in your desired direction, whichever that might be.

You can be yourself at Scandic, that’s how we are able to give that genuine personal service to our guests. We don’t always know what challenges we will face during the day, but we will solve them together.

We will challenge you to take initiatives to accelerate the positive change for earth and build this and future generations as a whole.

You are trusted to step out of your comfort zone and make a difference. We have the muscles to make use of great initiatives.

Visste du att... TOM

TOM...uppmuntrar alla att göra skillnad för miljön och att det var en av våra kollegor inom housekeeping som kom på idén om ”häng-upp-handduken”.

TOM...i Sverige blivit rankad som besöksnäringens mest attraktiva arbetsgivare två år i rad, i Visitas årliga undersökning.

TOM…har en tillgänglighetsstandard bestående av 135 punkter, i syfte att ge samma service, produkter och tjänster tillgängliga för alla.

TOM... serverar mer än 25 miljoner koppar kaffe varje år och att allt kaffe som serveras är ekologiskt och Fairtrade eller UTZ-certifierat.

TOM...ständigt utvecklar hållbarhetsarbetet, där vi senast valt bort sugrör, drinkpinnar, tandborstar och take away-lock gjorda i plast.

TOM...har KRAV-märkt frukost på alla svenska hotell sedan 2001. Scandic har också varit engagerad som rådgivare vid utvecklingen av kriterier för KRAV.

TOM...tack vare vårt stora miljöengagemang, blivit rankad som branschens mest hållbara arbetsgivare åtta år i rad, av Sustainable Brand Index.

TOM… i fler än 4 fall av 5 har Svanen-märkta hotell och vi jobbar för att samtliga hotell ska uppnå kravmärkningen.

TOM…har arrangerat världens största blind-lunch i totalt mörker, för att uppmärksamma synskadade under dagen för personer med funktionshinder.

TOM...under 2014 inledde ett samarbete med organisationen Real Stars, centrerat kring ”Fair Sex”, dvs. arbete mot människo- och sexhandel.

Did you know that...TOM

TOM... “Hang up your towel” is one of Scandic’s innovative ideas within sustainability and was initiated by one of our housekeepers.

TOM... More than 4 out of 5 of our hotels are eco-labelled and the proportion is growing all the time.

TOM... We have an accessibility standard, including 135 points, to be able to provide same products and services for everyone at our hotels.

TOM... We have arranged the world's largest blind lunch, in total darkness, in order to highlight the annual Day of Persons With Disabilities.

TOM... we serve more than 25 million cups of coffee each year and all of our coffee is ecologic, and FairTrade or UTZ-certified.

TOM... all breakfast buffets at our hotels in Sweden are certified by KRAV since 2001 and that we have been engaged as advisors when developing the criterias for KRAV.

TOM...thanks to our engagement in sustainability matters we have been named the most sustainable brand in the hotel industry, eight years in a row, by Sustainable Brand Index.

Nikhil Arora | Hiring Manager

I'm interested
Scandic Hotels Group

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