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Customer Success Manager

  • Application Deadline: April 30, 2020
  • Stockholm
  • Application Deadline: April 30, 2020
  • Stockholm

Mentimeter is one of the fastest growing companies in Sweden (Gasell, EY, Deloitte), operating a global SaaS business from it’s headquarter in Stockholm. Our vision is to make it easy to listen and be heard by transforming presentations and meetings into fun and interactive experiences.

We are looking for a Customer Success Manager to join our team. As a Customer Success Manager, you will help our customers to make Mentimeter become a core part of their daily work life, by driving adoption and usage of our Enterprise solution. You will partner closely with our Relationship Managers to help our customers become successful in using Mentimeter.

To be able to deliver an amazing customer experience, you will work closely with all parts of Mentimeter (Product, Marketing and Sales). You will serve as a key project manager to assigned accounts, to support effective onboarding, adoption and training to new and existing Enterprise customers when needed.

We use the theory of Predictable Revenue and reference Dropbox and Slack when we see the future of Mentimeter. Mentimeter is a service that is loved globally and our growth has been almost 100% organic.

We believe that a brilliant person with the right ambition can really leverage their time at Mentimeter. We are growing fast, and with us, so can you. Most importantly, we are looking for a candidate who is eager to develop Mentimeter to a world-leading position. You will be one of the leading individuals making this happen.

Responsibilities for the role:

  • Onboard and roll-out the Mentimeter solution for some of our largest customers around the world like Accenture, Unilever and Uber
  • Work on adoption of the purchased licenses to increase the value for the customer
  • Create efficient usage and client engagement. Educate clients on the value they can generate from their current Mentimeter licenses with a thorough education that includes training, consulting and regular communication about product features
  • Encourage clients to utilize appropriate Mentimeter resources (i.e. community, forums, workshops, etc.) to increase their success.
  • Ensure customer engagement by leading workshops (mostly web-based)
  • Set and develop the strategy for best-in-class scalable Customer Success
  • Deliver group and individual user information and training sessions about Mentimeter, industry benchmarking and best practices
  • Monitor usage proactively and contact clients upon low usage in order to deliver coaching/training to improve their utilization.
  • Utilize Mentimeter, client and other data to derive insights and use these to drive greater client engagement. Generate Quarterly Business Reviews (QBR) and deliver to the customer based on these insights.
  • Increase retention through being a client partner in maximizing the benefits of their investment with Mentimeter.
  • Collaborate with the product team in terms of being the voice of our customers
  • Ability to travel (~5%)

Responsibilities of this role do not include:

  • Closing new contracts (Account Executives do that)
  • The commercial responsibility of current customers (Relationship Managers do that)
  • Day-to-day support (We have minimal support, and a support specialist is responsible for this)

Resources we have to support you:

  • World-class lead-generation from the Marketing and Product teams
  • Marketing and Sales teams to support in analysis and tactics
  • Sales Development Representatives to support in lead qualification
  • Professional CRM and data gathering services (Intercom, Mixpanel, Google Analytics, Pipedrive etc.)

Work with great people

Front-end Developer
"Dog videos vs. Cat videos is the ever ongoing fight of Internet. Soner has clearly picked a side: Doggos. The cuter and hairier the better."
Sales Manager Europe
"All the way from Italian metropolitan via small town of Switzerland to Stockholm to be a part of the Menti-family. It's like it was written in the stars (check the cancer sign)."
Product Manager
"Anna is a Stockholmer and a part of the Mentimeter KTH alumni crew. When she's not innovating at Mentimeter, she's doing jumping jacks on the handball court or partying in the USA."
Head of Brand
"As a kid Carl wanted to be a fashion designer, but ended up doing the next best thing - branding and PR. When he's not at Menti he's touring Sweden with his cover band (apparently they're terrible)."
Customer Success Manager
"You might find Sylvia playing with her beloved dog (or any dog for that matter!) or watching Friends, of which she is a true fan. If you're lucky - she might also invite you to some Bulgarian dancing!"
Data Visualization Developer
"Taylor moved all the way from US and A to join the Mentimeter team. Part of the MGC (Menti Ginger Club) and a nerd when it comes to visualization."

Skills & Requirements

Must haves for the role:

  • Experience of 1-3 years of leading international projects together with customers (as a consultant or in an internet-based global company)
  • Passion for building strong and long-lasting relationships
  • Experience from international work
  • Ability to drive many tasks and projects at the same time
  • Great interpersonal skills
  • Interest in data & statistics
  • You are required to have professional level English - we sell to 100+ countries today
  • Excellent communication skills

Nice to have:

  • Additional languages (other than Swedish and English)

Not required:

  • You don't have to know Swedish (daily work is carried out in English and the Mentimeter team currently boasts 20 different nationalities!)

Mentimeter is a product-first, tech-heavy, fast-growing, inclusive and profitable startup built by engineers. Back in 2014, we felt that boring and inefficient meetings had to go, so we decided to build a platform to change this. Six years later, we are listed as the fastest growing Swedish startup, have 70 million users and customers from over 150 countries; the journey has just begun.

Great Place to Work

  • Competitive salary

  • Private chef making lunch 3 times/week

  • A diverse, modern and inclusive work environment

  • Pension scheme at ITP level

  • External leadership coach for every team member

  • Attractive insurance package

  • Personal development opportunities

  • Wellness allowance 5000 sek/year

  • Annual 1 month inspiration trip

About the company

Our vision is to transform presentations and meetings into fun and interactive experiences.

We have created a frictionless software with beautiful visualizations that enable leaders to engage their audience.

With Mentimeter, users become the best presenter they can be. Meetings become more productive, participants learn more and have fun whilst doing it.

Our mission is to turn presenters into superstars.

We have more than 70 million users and customers in 150 countries.. on our way of making the world a better place, one presentation at a time!

2018-12-05Mentimeter wins the Gasell price as the fastest growing tech company in Sweden

2018-01-02Mentimeter has found its recipe for success - the company moves to Lisbon in 2018

2017-01-15The entire Mentimeter team moves temporarily to Barcelona for one month to get inspiration

2016-08-15Point Nine Capital Lists Mentimeter as one of the most interesting SaaS companies in the Nordics

2016-01-27Mentimeter temporarily moves to San Francisco to join Dave McClure's 500startups

2015-07-13Won Best User Interface in Microsoft Office App Store

2014-06-07Angel Investment from Per Appelgren, Meg Charles-Horn, Lars Wiklund and Fredrik Linder


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