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Job Description

The Client Success Account Manager role is a fast-tracked position to develop a career in client growth, account management, and sales leadership. Positioned within Meltwater's fastest-growing division, the Social Solutions Team, we are a full suite business-to-business Social Media solution, helping brands research, monitor, analyze, and manage social media channels and conversations.

This is a business-to-business sales and account management role that involves working with existing clients to help them optimize their Meltwater subscription and strategically expand the size of your portfolio over time. This position deals with account renewals, account growth via upselling and cross-selling, and consultative selling.

Our clients are typically in the Marketing, Social Media, and Digital Departments, and we work directly with decision-makers in a very consultative fashion. Meltwater isn’t a service that is used by just one industry, so you will get exposure to companies and organizations of all shapes and sizes across multiple verticals, helping you expand your business acumen all the time. You will be responsible for managing a portfolio of around 100 clients, and you will be their dedicated Account Manager and point of contact at Meltwater, helping them to make the most of our cutting edge social media management and analytics tool.

In addition to training you to become a successful salesperson, we pride ourselves in being able to develop fantastic leaders, and our goal is to facilitate your professional growth. We prioritize potential over experience and only promote from within. With offices in 60 cities across the globe, the opportunities to advance your career are unlimited!

To accommodate our rapid growth, we are looking for ambitious, driven professionals to join our team. The kind of person who is successful with Meltwater is hardworking, intelligent, and well rounded. We are inspired by people who are self-motivated and hold themselves to a high standard, have a good sense of humor, and a willingness to succeed.

Important Details:

Compensation: Structure is base salary + quarterly performance-based bonuses + commission. Commission is uncapped. Base salary will be commensurate with experience. OTE range is on average $114,300 - $129,300 CAD in the first year.

Benefits: Retirement savings, flexible spending accounts, wellness programs, disability insurance, life insurance, employee stock purchase plans, family medical leave, PTO, paid holidays, paid sick days, commuter benefits, company outings, fitness subsidies, stocked kitchens, pet friendly offices, job trainings & conferences, happy hours, relocation assistance, and more!

Interview Process:

1. Brief Phone Interview

2. Meet Meltwater Informational & Networking Event, Invitation Only

3. Final Interviews

Potential Start Date: Early February 2020


Skills & Requirements

At a minimum, you will need:

- A University degree with strong academic standing

- Exceptional communication and interpersonal skills

- Natural leadership qualities

- At least 1 year of relevant account management/SaaS/B2B consultative sales experience

You will get bonus points for:

- Experience in selling social listening or analytics tools

- Ambitious internships or relevant professional experience

- Familiarity with the Marketing function inside of companies

- International experience (academic, personal or professional)

Hiring Manager
Sarah Shoemaker

About the company

About Meltwater

Founded in Oslo in 2001 before moving our headquarters to San Francisco in 2006, Meltwater is the global leader in media intelligence, with over 2,000 employees globally and 30,000 corporate clients. Our innovative products help businesses extract insights from billions of online conversations and articles – we call it Outside Insight.

Unique Culture

For over fifteen years, Meltwater has maintained a very unique culture, based on a foundation and belief in people and the potential they possess, regardless of experience. Like many entrepreneurially focused companies, Meltwater employees embody the work-hard, play-hard spirit. Whether you meet an employee from San Diego or Hong Kong, you will likely discover many similarities in terms of their achievements, focus and superior communication skills.

Our office spaces are collaborative, open working environments in which teamwork, learning, and fun are the day-to-day norms. Each office consists of a number of small teams, ensuring that all of our employees have easy and frequent exposure to their managers and can quickly learn from those around them.

Equal Opportunity

Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.

The “EEO is the Law” poster is available at: http://bit.ly/2KBm9Ei

And “EEO is the Law Supplement” poster is available at: http://bit.ly/2Kmxnxd

On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.

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Our Location

Toronto

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