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Loyalty Support & Implementation Coordinator

  • Application Deadline: Dec. 13, 2019
  • Stockholm
  • Application Deadline: Dec. 13, 2019
  • Stockholm

With 280 hotels and 18 000 employees across six markets, Scandic Hotels is the biggest hotel chain in the Nordics. We are in the midst of an exciting business expansion with a focus on new, digital opportunities to alter the way we work today and in the future. Our continuous commitment to sustainability is a part of our business model and embraces diversity and inclusion. At Scandic Group we are a multi-talented team collaborating to find solutions for our hotels, guests and business to grow and to make a difference. Join us in taking Scandic to the next level!

The department Customer Loyalty & Insights is within the Customer Journey team and have the overall responsibility to commercially set the strategic road map for Scandic Friends both the day-to-day operational support to the hotels, member service as well as the development of launching new program features driving towards true loyalty.

The Loyalty Support & Implementation Coordinator will have a crucial role to deliver customer value and loyalty. In this role, you will develop and execute world class support to our hotels and call centers in the strive to deliver on Scandic’s customer centric approach. You will also coordinate and implement new features and operational processes. As the Loyalty Program grows, we expect you to grow in your role together with us.

Main activities

  • Handle enquiries in Easit
  • Upgrade, downgrade renewal and fulfillment
  • Handle and solve member claims
  • Handling partner files
  • Import files for award nights
  • Follow up and act on current promotions and campaigns
  • Act and understand statistics
  • Initiate and drive operational improvements for routines and process
  • Assist / support in various projects for the continuous development of the program
  • Drive and lead own program development features from piloting to implementation
  • UAT for updates, new features
  • Dialogue with our member services and of course most importantly our members when needed

Work with great people

Parisa Amoor
Recruitment Specialist
"På Scandic ser vi människors olikheter som en styrka, vi tar vara på varandras unika potential."
Kaj Tekari
Sales Training & Development Manager
"Scandics mångfaldsarbete värdesätter jag högt, vi vågar och vill tänka annorlunda!"
Helena Blomberg
Call Centre Manager
"Jag ges stora möjligheter till utveckling och gör det dessutom tillsammans med härliga kollegor."
Oliver Bowley
UX
"Scandic är på en digital resa, tillsammans med mitt välkomnande, drivna team jobbar vi för att få det att hända."
Parisa Amoor
Recruitment Specialist
"At Scandic we see people's differences as a strength, we take care of each other's unique potential."
Helena Blomberg
Call Centre Manager
"I get great opportunities for development and do it together with lovely colleagues."
Oliver Bowley
UX
"Scandic is on a digital journey, along with my welcoming, driven and international team I work hard to make it happen. "

Skills & Requirements

Experiences you bring and share with us

  • Experience from working with operational implementation at hotels
  • Operational project implementation
  • Solid understanding of Scorpio (Opera PMS & OCIS) and Simphony
  • Speak and write local language (Swedish) and English fluently other Scandinavian languages is considered a plus.
  • Good knowledge in using Microsoft tools such as Excel, Powerpoint, Word.
  • Proven ability to execute and deliver on daily routines as well as have an understanding of strategic roadmap
  • Ability to collaborate with task force/project teams to deliver on development/implementation initiatives
  • Good commercial understanding and interested in the world of customer loyalty.
  • Self-starter, driven and takes responsibility with a “can-do” attitude
  • Excellent communication and presentation skills

Information about the position

This is a full-time employment located at Scandic Support Office at Sveavägen 167 in Stockholm.

We only accept applications through our website. All applications will be processed continuously, so please apply as soon as possible.

If you have ambitions to develop, we will give you the opportunity to grow in your role. The development opportunities within our organization are endless. We are looking forward to welcoming you to Scandic.

Great Place to Work

  • Professional and personal development

  • Partner discounts

  • Family & Friends discounts

  • Discounts when eating, drinking & staying with us

  • Flexible office working hours

  • Competitive pension scheme

About the company

We know that we reach further when we assent to our differences. At Scandic we want you to be yourself and develop in the direction you want to go, with the foundation of safe conditions and fair agreements. Bring your experiences, engagement and your way of thinking - contribute to a culture where we genuinely care about each other, our guests and our planet. Welcome to Scandic.

DO YOU SHARE OUR VALUES?

BE A PRO GROW IN YOUR ROLE AND THE ORGANISATION
You are empowered to go in your desired direction, whichever that might be.

BE YOU AMONG FRIENDS
You can be yourself at Scandic, that’s how we are able to give that genuine personal service to our guests. We don’t always know what challenges we will face during the day, but we will solve them together.

BE CARING FOR THE BENEFIT OF TOMORROW
We will challenge you to take initiatives to accelerate the positive change for earth and build this and future generations as a whole.

BE BOLD MAKE YOUR ACTIONS MATTER
You are trusted to step out of your comfort zone and make a difference. We have the muscles to make use of great initiatives.


Visste du att... TOM

TOM...uppmuntrar alla att göra skillnad för miljön och att det var en av våra kollegor inom housekeeping som kom på idén om ”häng-upp-handduken”.

TOM...i Sverige blivit rankad som besöksnäringens mest attraktiva arbetsgivare två år i rad, i Visitas årliga undersökning.

TOM…har en tillgänglighetsstandard bestående av 135 punkter, i syfte att ge samma service, produkter och tjänster tillgängliga för alla.

TOM... serverar mer än 25 miljoner koppar kaffe varje år och att allt kaffe som serveras är ekologiskt och Fairtrade eller UTZ-certifierat.

TOM...ständigt utvecklar hållbarhetsarbetet, där vi senast valt bort sugrör, drinkpinnar, tandborstar och take away-lock gjorda i plast.

TOM...har KRAV-märkt frukost på alla svenska hotell sedan 2001. Scandic har också varit engagerad som rådgivare vid utvecklingen av kriterier för KRAV.

TOM...tack vare vårt stora miljöengagemang, blivit rankad som branschens mest hållbara arbetsgivare åtta år i rad, av Sustainable Brand Index.

TOM… i fler än 4 fall av 5 har Svanen-märkta hotell och vi jobbar för att samtliga hotell ska uppnå kravmärkningen.

TOM…har arrangerat världens största blind-lunch i totalt mörker, för att uppmärksamma synskadade under dagen för personer med funktionshinder.

TOM...under 2014 inledde ett samarbete med organisationen Real Stars, centrerat kring ”Fair Sex”, dvs. arbete mot människo- och sexhandel.

Did you know that...TOM

TOM... “Hang up your towel” is one of Scandic’s innovative ideas within sustainability and was initiated by one of our housekeepers.

TOM... More than 4 out of 5 of our hotels are eco-labelled and the proportion is growing all the time.

TOM... We have an accessibility standard, including 135 points, to be able to provide same products and services for everyone at our hotels.

TOM... We have arranged the world's largest blind lunch, in total darkness, in order to highlight the annual Day of Persons With Disabilities.

TOM... we serve more than 25 million cups of coffee each year and all of our coffee is ecologic, and FairTrade or UTZ-certified.

TOM... all breakfast buffets at our hotels in Sweden are certified by KRAV since 2001 and that we have been engaged as advisors when developing the criterias for KRAV.

TOM...thanks to our engagement in sustainability matters we have been named the most sustainable brand in the hotel industry, eight years in a row, by Sustainable Brand Index.

Joel Bergman | Hiring Manager

I'm interested
Scandic Hotels Group

Stockholm
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